#fordpass

With e-commerce being the new hotness for automakers, Ford is busy working to grow FordPass as a service. Though slow to start following its 2016 launch, the company had done a decent job of expanding its utility — it seems every time we speak to someone at Ford, there’s a new feature about to be implemented. One of the biggest upgrades brought Amazon’s Alexa into Ford vehicles as a voice-enabled digital assistant — a feature used by other automakers.

Ford now plans to further expand FordPass (and its partnership with Amazon) by allowing in-car deliveries via Key by Amazon. It also says it will enable customers to order traveling car washes from Spiffy, Rub A Dub and Sparkl — likely to highlight how FordPass and Lincoln Way can be integrated with other apps, hopefully resulting in new business opportunities.

Last year, Ford announced its intent to develop a rewards program aimed at keeping customers engaged — while also making it worth their while to stick with the brand for their next purchase. While customer rewards are old hat, regardless of industry, automakers are busy devising new ways of using the venerable marketing theory to improve customer retention. It’s an urgent gambit, given today’s cooling market.

General Motors launched its “My GM Rewards” loyalty program in 2018, using a points-based system to reward customers who use OnStar’s new services, purchase a new vehicle, or service an older one. Those points can then be redeemed, knocking some cash off a subsequent GM purchase. Meanwhile, Honda previewed “Dream Drive” at the recent Consumer Electronics Show — a concept with its own redeemable points system (one that incorporates some potentially unsettling gamification within the app).

While Ford’s FordPass-based efforts appeared similar, it wasn’t until this month’s North American Dealers Association (NADA) meeting that the automaker was willing to flesh it out.