#LoanerCar

You’ve just taken your vehicle to the dealership for servicing and find yourself in need of a loaner car. Fortunately, the vehicle is still under warranty and you should be able to get into something without too much trouble. This does not mean loaner vehicles aren’t a major stressor for the dealerships providing them, and it doesn’t guarantee you a car.

Small dealers likely won’t have a surplus of such vehicles and may attempt to bar you from access, especially if you didn’t originally purchase your automobile from that particular store. Luxury brands are more likely to fork over a loaner to keep customers happy. Of course, they want something representative of the brand, not some random hunk of junk sitting idle on the lot. Maintaining a loaner fleet is tedious and opens dealers to all manner of additional expenses they’d rather not have to deal with. It’s expensive and people tend to bring back the vehicles on their own time, not when the dealer needs it for someone else.

So what’s a high-end automaker to do when a customer needs a replacement vehicle while theirs is in the shop? Think laterally. It turns out there’s a multitude of loaner alternatives currently being vetted by dealers, some of which don’t involve providing a replacement vehicle at all.

Hi Sajeev,
I have a 2010 Audi S5 with about 45k miles. My local mechanic recommended Mercury Warranty for mechanical breakdown coverage… is $4,700 a good deal for 5 years, or an additional 52k mileage in coverage?

I’m worried that it would be easy to add up to that $ in repairs.

First of all I wanted to thank you for your great blog, I read it daily. Now I recently have bought a 2010 Lexus RX 350 with 30K miles on the clock. the original warranty will expire this coming January, since I have bought the car I have put about 5K on it without any problems, now should I buy the extend warranty or not?

The car was a returned 3 year lease which I got a pretty good deal since the dealer was a family friend; at that time they quoted me $2000 for the 5 year 75K extended warranty.

TTAC Commentator jkross22 writes:

Sajeev, I’ve got a question for you. I took my car in for a warranty covered service (oil and brake fluid change) and the dealer suggests I have a fuel injection service done along with an alignment. The FI service is $260 and the alignment is $290. I’m driving an ’07 3-series wagon.

I can’t imagine why they would recommend an FI service other than to help pad dealer profit, and the alignment cost at the dealer is literally double what Firestone charges for the same thing. There is no drivability problem, but this is the 2nd time this dealer has tried to sell me on this FI service.

They have posters of it in their cubicles to ‘educate’ the unwashed masses about the dangers of dirty fuel injectors. It’s actually pretty funny. What gives on the FI service and is this something that is actually needed… ever?

A few weeks ago, we reported that the commerce bureau and consumer protection committee of China’s Zhejiang Province’s called on Toyota to compensate drivers for costs stemming from its recall of the RAV4. The bureau wanted that Toyota supplies loaner cars while the RAV4 is in the shop (Toyota says the reflash takes 30 minutes.) The Chinese also suggested that Toyota compensates drivers for gasoline and other expenses involved in bringing cars back to dealerships. At the time, Toyota had a polite “no thanks,” for the request. Now, Toyota changed their minds. They will pay.