#Dealerships

Throughout the history of the automobile in America, one city has been synonymous with the industry and culture of cars. Booming with America’s great period of industrialization, Detroit became the Motor City, the hometown of an industry that created a blue-collar middle class and a culture based on personal mobility. But as America has entered the post-industrial age, as the focus of our economy has shifted from production to consumption, Detroit has been left behind. Long used to defining consumer tastes, Detroit was caught unawares by the changes wrought by globalization and the rise of information technology. And as America’s traditional auto industry struggles to redefine itself in the new economy, another Motor City is rising to meet the challenges of a new age.

“We need young, college-educated people like you,” the man said, “because the old way of selling cars is dead and gone. That’s why I was hired — to bring the dealership into the present day.” And with those thoroughly self-deceived words, the new sales manager at “Infiniti Of Columbus” welcomed to me to the team in March of 1994. It was the end of winter in Ohio, but it was just the middle of Infiniti’s long winter of discontent. We had three products. There was a facelifted Q45 which precisely nobody wanted. There was a facelifted G20 which cost nearly as much as a Lexus ES300 while closely resembling a Nissan Sentra inside and out. Note, however, that the G20 shared nothing but the engine with the aforementioned Sentra. On any given month, we would sell two G20s and no Q45s. In fact, during my entire six months’ tenure at the store, we only sold two Q45s, one of them to a salesman who was quitting to go work for Merrill Lynch.

It was the new-for-1993 J30 that kept the lights on and paid our meager draws against commission. The jellybean-shaped, rear-wheel-drive sedan was available as a J30 or J30t. Neither car had any options available: in an amazing reductio ad absurdum of the Japanese export philosophy, the equipment list was the same for every single car that came off the boat. The “t” model added HICAS four-wheel-steering, a rear spoiler that truly spoiled the otherwise interesting design, and some cross-spoke wheels. They were hideously expensive — $37,995 and up in an era where an LS400 could be had for fifty grand or less — and they were both controversial-looking and suspiciously similar to a Nissan Altima at a distance. (Jerry Hirschberg designed ’em both.)

It didn’t matter. We rarely sold any outright, but more than 20 would leave the lot every month thanks to the Magic Lease.