Consumer Reports: What Are Uber, Lyft Are Doing About Recalls?

As ride-hailing services utilize the personal vehicles of contractors, rather than a commercial fleet of their own, repairs and recalls have to be handled by individual drivers. While it shouldn’t be a revelation that some recalls fall through the cracks, Consumer Reports is concerned that the ratio of unaddressed safety issues are unbecoming of companies pushing multibillion-dollar IPOs.

“Uber and Lyft are letting down their customers and jeopardizing their trust,” suggested William Wallace, products policy manager for Consumer Reports. “Uber’s website says people can ‘ride with confidence,’ while Lyft promises ‘peace of mind,’ yet both companies fail to ensure that rideshare cars are free from safety defects that could put passengers at risk.”

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Running on Empty? Subaru Recalls 229,000 Legacy, Outback Models Over Gauge Issue

Subaru is recalling nearly 229,000 late-model vehicles over an issue that could result in vehicles unexpectedly stalling. While this is a very different issue from October’s recall notice, which dealt with roughly 400,000 vehicles globally, both could leave you stranded on the side of the road.

The new recall involves software gremlins inside the 2018 Outback and Legacy. According to the NHTSA’s report, the low-fuel warning light may not issue a warning at the appropriate fuel level. Likewise, the anticipated range may overestimate the number of miles you have left before needing to refuel. This could elevate the risk of a crash in certain situations, but the most likely outcome is the vehicle sputtering before you’ve had the chance to gas up.

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Vehicle Recalls Are Down in the U.S., but Not Everyone's Celebrating

Automotive recalls in the United States dropped to the lowest level since 2013 last year. In 2017, domestic recalls fell to 30.7 million — far less than 2016’s record high of 53 million. That’s good news, right?

Probably. The National Highway Traffic Safety Administration demands manufacturers be Johnny-on-the-spot with fixes ever since General Motors’ ignition switch scandal back in 2014. That means it’s either gotten incredibly lax in its duties under Donald Trump’s watch or automakers simply had a better year. While the NHTSA suffered important staff shortages for literally all of 2017 and has seen the current administration pressing for less regulation overall, the recall decline could also be attributed to the Takata airbag inflator situation finally winding down.

However, it’s no secret that the Obama administration wanted to see the safety administration exercising its regulatory muscle. In 2016, automakers issued a record 924 recall campaigns. That number fell to 813 last year. The NHTSA has also neglected to impose new vehicle safety fines since Trump took office and been operating without permanent leadership for more than 13 months.

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  • Theflyersfan Nissan could have the best auto lineup of any carmaker (they don't), but until they improve one major issue, the best cars out there won't matter. That is the dealership experience. Year after year in multiple customer service surveys from groups like JD Power and CR, Nissan frequency scrapes the bottom. Personally, I really like the never seen new Z, but after having several truly awful Nissan dealer experiences, my shadow will never darken a Nissan showroom. I'm painting with broad strokes here, but maybe it is so ingrained in their culture to try to take advantage of people who might not be savvy enough in the buying experience that they by default treat everyone like idiots and saps. All of this has to be frustrating to Nissan HQ as they are improving their lineup but their dealers drag them down.
  • SPPPP I am actually a pretty big Alfa fan ... and that is why I hate this car.
  • SCE to AUX They're spending billions on this venture, so I hope so.Investing during a lull in the EV market seems like a smart move - "buy low, sell high" and all that.Key for Honda will be achieving high efficiency in its EVs, something not everybody can do.
  • ChristianWimmer It might be overpriced for most, but probably not for the affluent city-dwellers who these are targeted at - we have tons of them in Munich where I live so I “get it”. I just think these look so terribly cheap and weird from a design POV.
  • NotMyCircusNotMyMonkeys so many people here fellating musks fat sack, or hodling the baggies for TSLA. which are you?