#AutoDealership

The latest from Detroit has General Motors considering tweaking its delivery strategy for electric vehicles. While this appears to tangentially fall into the industry trend of trying to shove EVs into an online sales model, GM’s plan is distinctive and would introduce centralized inventory lots for the 2022 Chevrolet Bolt ( hatchback and EUV) before Christmas. But we can already see the dual-sized nature of the plan that will be used to promote and condemn it, should things move forward.

General Motors could be seen as throwing dealerships a bone by finding a way for those located in areas where EV buyers are less prevalent to provide their customers with electrified options. This saves them from having to prep their lots for charging and making space for vehicles people might not bother buying until the technology has further matured. However, with industry giants (including GM) vowing to continue making more of their lineup battery-powered, dealers might also view this as a coy way for the manufacturer to obtain more control over retail operations. Other manufacturers have already explained that they want to prioritize online sales of electric automobiles, with the end result likely mimicking the Tesla sales model … something that doesn’t include traditional dealerships.

With large hunks of the nation still under varying degrees of pandemic-related restrictions and accompanying panic, auto dealerships haven’t been awash with customers. Many that did reopen have been forced to follow distancing guidelines, frequently limiting the number of people allowed on the premises. Hoping to avoid closing permanently and relinquishing ownership to the bank, they’ve come up with some interesting solutions to keep their clientele interested.

Virtual test drives aren’t exactly new, but they have become an increasingly popular avenue for dealerships hoping to drum up business in 2020. While we’ve seen salespeople giving tours of new product as they hit the lot for years, on-board video is typically reserved for independent review purposes. That’s largely because nobody really expects a fair assessment from the person selling the vehicle. However, with in-person test drives becoming quite difficult, showrooms want to exercise every option they have to draw in customers.

The never-ending, weirdly symbiotic, and often counterproductive relationship between OEMs and their dealers wrote another chapter yesterday, as a court in California may force GM to rethink the way it measures and administers sales effectiveness at the dealer level.

Sacramento-area dealer Folsom Chevrolet was deemed by The General as having failed to meet sales expectations and pursued the revocation of its franchise a couple of years ago. Folsom was having none of it, dragging the state’s New Motor Vehicle Board into the fight — an entity which handed down its decision in Folsom’s favor on August 13th. GM remains unhappy.

Remind me again how the dealer model is such a good idea?

There’s a popular notion that young people are ruining the automotive industry. It probably has something to do with the steady climb of average transaction prices and a median income for millennials that’s comparatively worse than that of their parents at a similar age. Plenty of evidence exists that younger individuals aren’t particularly fond of the car-buying experience.

They don’t seem particularly fond of the car selling experience, either. Millennials account for nearly 60 percent of dealer hires but shops lose over half of them every year, according to a study by the management firm Hireology. That’s an impressively high turnover rate that probably isn’t helping turn around stagnating car sales, as it takes a while to master any profession.