Ford Compensating 'Mustang' Mach-E Buyers for Late Deliveries

Matt Posky
by Matt Posky
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ford compensating mustang mach e buyers for late deliveries

Ford Mustang Mach-E buyers will be receiving monetary compensation for delivery delays the automaker has attributed to enhanced quality checks. While we’re inclined to believe it may also have something to do with production troubles, nobody should be upset that an automaker is giving their new EV another inspection or two — especially after the botched launches we’ve seen from other manufacturers.

But customers annoyed by the wait will be pleased to know that they’ll be eligible for free 250 kWh fast charging and $1,000 in cash. All you need to do is make sure you’re signed up for its data services…

According to the Mach-E Club forum, Ford issued an email to individuals who had to wait for their Mach-E indicating that they might be in for some compensation. The free charging comes courtesy of Volkswagen subsidiary Electrify America while the cash seems to be coming directly out of Ford’s pocket.

However interested parties will need to download the FordPass app and make sure they’re connected to the internet and enrolled in the program. From there, all they need to do is access Connected Services to get some electricity on the house. It seems like a rather nice solution and an effective way of apologizing. Though it also seems a good way to get customers into using the connected features of their car and Ford said some customers might need to contact the company directly if they want the $1,000.

From Ford:

Thank you for putting your trust in Ford Motor Company and for taking the first step toward an electrified future, with the order of your Mustang Mach-E. We are all so excited to have you as a customer and believe you deserve an excellent shopping and ownership experience.

This is why we want to take a moment to update you on some of the challenges we’ve faced in meeting demand and delivery timing for the Mustang Mach-E. We continue to build and ship vehicles every day, but we’re doing so with a meticulous attention to detail and dedication to quality. Your vehicle timing was impacted by more than one of these quality checks.

We know you are anxious to get driving and experience the 0-60 thrills, zero emissions and more from the Mustang Mach-E. Because we believe that customers should be treated like family, we are providing you a $1000 private offer on your Mustang Mach-E at time of delivery at your Ford dealership. Your dealer is aware of this unique offer. If you have already taken delivery, you can contact Ford at the number listed below to claim this offer. We are also providing you an additional 250 kWh of complimentary DC fast charging on us.

One thing we noticed was Ford once again hinting that the FordPass Charging Network would require some kind of subscription separate from charging. Signing up to the company’s connected services automatically gives you two years’ worth of free access, acknowledging that other years won’t be on the house. Of course, the real cost for the convenience of using the system is the vast amount of data sharing that’s entailed. But you’ll have to be the one that decides how much of your information you’re comfortable with Ford accessing if the added functionality is worth the sacrifice in privacy.

[Image: Ford Motor Co.]

Matt Posky
Matt Posky

Consumer advocate tracking industry trends, regulation, and the bitter-sweet nature of modern automotive tech. Research focused and gut driven.

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  • Ryoku75 Ryoku75 on Mar 04, 2021

    If you ask me, using the Mustang name was deliberately done to distract buyers from the data collecting aspect, and thats the part that more people should be thinking about. Social media sites need data collecting to survive, as shady of a business as it is. Car companies are supposed to sell cars, and I guarantee you that the extra profits won't result in better products.

  • Jeff S Jeff S on Mar 06, 2021

    Agree using the Mustang name was done to distract buyers but if it helps Ford to market a good EV as an alternative to Tesla and the EV is good then I don't really care. This EV at least looks better than many of the other EVs on the market. I would definitely be interested in the Mustang EV in the future if it is reliable.

  • 28-Cars-Later "But Assemblyman Phil Ting, the San Franciscan Democrat who wrote the electric school bus legislation, says this is all about the health and wellbeing of Golden State residents. In addition to the normal air pollution stemming from exhaust gasses, he believes children are being exposed to additional carcinogens by just being on a diesel bus."Phil is into real estate, he doesn't know jack sh!t about science or medicine and if media were real it would politely remind him his opinions are not qualified... if it were real. Another question if media were real is why is a very experienced real estate advisor and former tax assessor writing legislation on school busses? If you read the rest of his bio after 2014, his expertise seems to be applied but he gets into more and more things he's not qualified to speak to or legislate on - this isn't to say he isn't capable of doing more but just two years ago Communism™ kept reminding me Dr. Fauxi knew more about medicine than I did and I should die or something. So Uncle Phil just gets a pass with his unqualified opinions?Ting began his career as a real estate  financial adviser at  Arthur Andersen and  CBRE. He also previously served as the executive director of the  Asian Law Caucus, as the president of the Bay Area Assessors Association, and on the board of  Equality California. [url=https://en.wikipedia.org/wiki/Phil_Ting#cite_note-auto-1][1][/url][h3][/h3]In 2005, Ting was appointed San Francisco Assessor-Recorder in 2005 by Mayor  Gavin Newsom, becoming San Francisco’s highest-ranking  Chinese-American official at the time. He was then elected to the post in November 2005, garnering 58 percent of the vote.Ting was re-elected Assessor-Recorder in 2006 and 2010During his first term in the Assembly, Ting authored a law that helped set into motion the transformation of Piers 30-32 into what would become  Chase Center the home of the  Golden State Warriorshttps://en.wikipedia.org/wiki/Phil_Ting
  • RHD This looks like a lead balloon. You could buy a fantastic classic car for a hundred grand, or a Mercedes depreciationmobile. There isn't much reason to consider this over many other excellent vehicles that cost less. It's probably fast, but nothing else about it is in the least bit outstanding, except for the balance owed on the financing.
  • Jeff A bread van worthy of praise by Tassos.
  • Jeff The car itself is in really good shape and it is worth the money. It has lots of life left in it and can easily go over 200k.
  • IBx1 Awww my first comment got deletedTake your “millennial anti theft device” trope and wake up to the fact that we’re the only ones keeping manuals around.
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