Ford Ordering Dealerships to Fix Dual-clutch Fiesta and Focus Models: Report
Following a scathing analysis from the Detroit Free Press regarding Ford’s handling of their dual-clutch transmission troubles in the Focus and Fiesta, the company has apparently ordered dealerships to fix all affected cars for free, regardless of warranty status.
Automotive News is reporting that the company sent a memo out to dealerships instructing them to fix transmissions if the customer is having issues:
In the July 12 memo, Ford says dealerships should “arrange to diagnose the vehicle and repair as necessary.” The fixes can be applied to 2011-17 models, many of which are out of warranty.
Dealerships were also told to expect another update later today.
I personally own a 2011 Fiesta hatchback with the referenced dual-clutch transmission. I have also had quite a few issues with it, but not as many as some people I know. Nearly every repair was covered under warranty or the extended service bulletin. Unfortunately an issue I had earlier this year was out of even that coverage’s timeframe, meaning I had to pay out of pocket for the fix.
If this above memo is true, and it looks to be, I’ll hopefully not have to worry about footing the cost for another repair when I need it in the near future. In the business I’m in, my car spends a considerable amount of time sitting at airport parking. It’s a nice car for doing that and I’m not eager to get rid of it.
Once we learn more about the specifics of Ford’s memo and their plans we’ll be sure to pass them along to you. I’m not the only one with one of these vehicles and based on the Free Press’ report, there are people out there who desperately do need to get their cars into the shop and taken care of.
One of my two PowerShud-d-d-ers was a 2012 Focus. After a few years I gave it to my son in college. He said anytime someone else drove it (that wasn't supposed to happen) they thought they had broken the car. He wrecked it (a college student wrecks a car?) and as soon as I found out no one was hurt, I was happy. For everyone with PowerShud-d-d-er problems, there is really only one way to fix it. In the scrap yard it works fine.
A new Focus was a multi-year commitment and a great expense for many buyers. To buy a vehicle is, in a sense, to put your life and much of your financial security in the hands of the automaker. You're committing to pay large sums of your hard-earned money, plus you're using the vehicle to get to work to earn it. Because of Ford's utter incompetence and traditional Ford distain for entry-level vehicle buyers, hundreds of thousands have suffered financially and emotionally. Many physically. Every Ford exec with any hand in the PowerShift issue should, at worst, be imprisoned. At best, they should never again be allowed to be involved in the auto industry again. Perhaps then domestic executives would finally grasp the seriousness of what they're involved in. This was NOT okay. I will never, ever buy a Ford again.
Looks like all those people lamenting the "outdated Americanized" '08-11 Focus in favor of the new "correct European" one are the real fools now. Those are truly the Cutlass Cieras of the second decade of the 2000s.
Ugh - I just read the Freep article and it was damning. ::looks at his own Mustang:: at least I got the manual, oh wait!