BREAKING: Finicky Mazda Remote Start App Has Stopped Working, Power Outage Blamed

Aaron Cole
by Aaron Cole

Mazda’s remote start app, which the automaker rolled out last month, has been suspended until Sept. 2 while the automaker restores its servers, the automaker said in an email Thursday to owners.

… we regret to inform you that, due to a system outage at our supplier’s data center, the MMS website and smartphone application are currently unavailable. We anticipate full system recovery on September 2, 2015.

The email notice stated the service was crippled by a “power outage that affected the data servers.”

Mazda says that users’ data wasn’t compromised in the outage. Early adopters reported to Mazda that the system was particularly slow to start their cars — in some cases taking a minute or longer — and that its app was particularly finicky.

We reached out to Mazda to see if all users are affected and what exactly went wrong with its data center to cause the power outage, but haven’t heard back.

Aaron Cole
Aaron Cole

More by Aaron Cole

Join the conversation
6 of 37 comments
  • Probert Probert on Aug 28, 2015

    Note to MAzda: A 12 year old with a windows tower does not a server make. Tome to make that big $1000.00 investment.

  • Ryoku75 Ryoku75 on Aug 28, 2015

    Keyfob? Remote start? Guess Mazdas too cheap for that.

  • Anonymous Anonymous on Aug 28, 2015

    Ridiculous. Power outages do not affect data centers. Alternative power is always available even if it's generators. My guess: They're not paying their data usage fees. Those are usually calculated on some mixture of bytes transferred and simultaneous connections. So they're changing service providers or moving to a less expensive location. In India likely.

    • See 1 previous
    • Krhodes1 Krhodes1 on Aug 29, 2015

      LOL - you don't think datacenters have power outages!? On of my colleagues was doing an install at a major university datacenter when the facilities guys decided to power wash the loading dock. The loading dock that was directly above the electrical isolation switch that connected the incoming power and the generator power. Oops, whole DC down for three days while the mess was sorted out. Some things were replicated elsewhere, but most was not. More recently, friend of mine is a PM for TD Bank - they lost power to one of their main DCs in Toronto. Backup power didn't. Whole DC crashed hard, more than a week to recover everything. In this case, these were "production dev" environments, so no end customers were affected, but 1000's of developers were cooling their jets for most of a week. In an ideal world everything is multiply redundant, in the real world that costs too much for all but the very most important applications. And a remote car starter app is probably FAR from that for Mazda.


    My 1974 Oldsmobile Toronado has TWO smart-key apps. They're known as two steel keys. It also has memory windows; you just have to remember where the switch is!