Piston Slap: Double A (Beep! Beep!) Em, Cee, Oh... (Part II)

by Sajeev Mehta

November 27th, 2019 12:52 PM

piston slap double a beep beep em cee oh part ii

TTAC commentator M0L0TOV has an update for us:

Hey Sajeev,

I figured I’d send you an update so people would know what happened to my situation. Well, I went ahead and tried to contact AAMCO. First I tried contacting them via their website but almost a week had passed and no response. So I contact them via their Facebook page, the next day I got a response with a phone number, name, and e-mail address of somebody at corporate to contact. I sent them an e-mail, I got a call from the owner of the Aamco where I had originally taken my car within ten minutes.

He stated he was notified by the customer service department and we had a disagreement. He offered to not charge me for the labor and I would pay for the part. I was perfectly fine with paying for the part, I wasn’t looking for a free ride. I thought their offer was fair because it would have been replaced when the work was originally being done. I picked up my car today and paid $214.00 and I get a 90 day warranty. So yes, the system works. I appreciate everybody’s advice on this matter and I was able to force their hand.

Thanks for all your help Sajeev and the rest of the TTAC readers!

Sajeev answers:

Behold the power of social media.

BEHOLD IT RIGHT NOW!

Between what you experienced, my firsthand experiences (disclosure: social media is my full time gig) and “little” things like the Arab Spring or whatever makes people love Justin Bieber, there’s no doubt social media is a powerful tool for customer service. Or a service for powerful tools…but I digress.

The system works, with pleases me immensely. So kudos to AAMCO for doing the right thing, once they heard about it. And doing it rather quickly: it’s rare ’round these Piston Slap bloggy parts when a company interacts with one of us and does the right thing. So let’s relish this moment of (seemingly) good karma.

Happy Monday to you, Dear Reader.

[Image: Shutterstock user Wynn Dhyana]

Send your queries to sajeev@thetruthaboutcars.com. Spare no details and ask for a speedy resolution if you’re in a hurry…but be realistic, and use your make/model specific forums instead of TTAC for more timely advice.

#Aamco #CustomerService #Facebook #Franchise #Rebuild #Service #Shop #SocialMedia #Transaxle #Transmission

Comments

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2 of 15 comments

05lgt on Jun 30, 2014

Twitter and Facebook are the fastest ways to get customer service. My wife has proven this to me enough times that I've stopped arguing.

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NeilM on Jul 02, 2014

This isn't about taking up The Sword of Justice and righting all the past wrongs of the automotive universe. For a couple of hundred bucks on top of the original $2500 rebuild charge the owner now has a fixed transmission and a (rather minimal) 90-day warranty. Yeah, he shouldn't have had to work that hard to make it happen, but that's done. Two lessons going forward: - Don't buy any more damn transmissions for this car. If this one conks out, accept that you're done, you've got your money's worth, time to move on. Recognize a clear message from the automotive gods when you see one! - Should some future occasion arise, don't patronize this particular Aamco franchisee again.

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