Piston Slap: Double A (Beep! Beep!) Em, Cee, Oh... (Part II)
TTAC commentator M0L0TOV has an update for us:
Hey Sajeev,
I figured I’d send you an update so people would know what happened to my situation. Well, I went ahead and tried to contact AAMCO. First I tried contacting them via their website but almost a week had passed and no response. So I contact them via their Facebook page, the next day I got a response with a phone number, name, and e-mail address of somebody at corporate to contact. I sent them an e-mail, I got a call from the owner of the Aamco where I had originally taken my car within ten minutes.
He stated he was notified by the customer service department and we had a disagreement. He offered to not charge me for the labor and I would pay for the part. I was perfectly fine with paying for the part, I wasn’t looking for a free ride. I thought their offer was fair because it would have been replaced when the work was originally being done. I picked up my car today and paid $214.00 and I get a 90 day warranty. So yes, the system works. I appreciate everybody’s advice on this matter and I was able to force their hand.
Thanks for all your help Sajeev and the rest of the TTAC readers!
Sajeev answers:
Behold the power of social media.
BEHOLD IT RIGHT NOW!
Between what you experienced, my firsthand experiences (disclosure: social media is my full time gig) and “little” things like the Arab Spring or whatever makes people love Justin Bieber, there’s no doubt social media is a powerful tool for customer service. Or a service for powerful tools…but I digress.
The system works, with pleases me immensely. So kudos to AAMCO for doing the right thing, once they heard about it. And doing it rather quickly: it’s rare ’round these Piston Slap bloggy parts when a company interacts with one of us and does the right thing. So let’s relish this moment of (seemingly) good karma.
Happy Monday to you, Dear Reader.
[Image: Shutterstock user Wynn Dhyana]
Send your queries to sajeev@thetruthaboutcars.com. Spare no details and ask for a speedy resolution if you’re in a hurry…but be realistic, and use your make/model specific forums instead of TTAC for more timely advice.
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Twitter and Facebook are the fastest ways to get customer service. My wife has proven this to me enough times that I've stopped arguing.
This isn't about taking up The Sword of Justice and righting all the past wrongs of the automotive universe. For a couple of hundred bucks on top of the original $2500 rebuild charge the owner now has a fixed transmission and a (rather minimal) 90-day warranty. Yeah, he shouldn't have had to work that hard to make it happen, but that's done. Two lessons going forward: - Don't buy any more damn transmissions for this car. If this one conks out, accept that you're done, you've got your money's worth, time to move on. Recognize a clear message from the automotive gods when you see one! - Should some future occasion arise, don't patronize this particular Aamco franchisee again.