Holden and Ford Last in New JD Powers' Aussie Survey
Another myth exploded. Hot off TTAC's Paul Niedermeyer's editorial shattering our high-octane illusions of a country content with big, RWD Australian-made sedans like the Falcon, The Age reports that Ford and Holden finished at the bottom of the first ever J.D. Powers customer satisfaction survey for Australia. A sample of Aussies with cars up to three years old were fed an "international standard questionnaire" and asked to rate their purchases on several factors, including performance and reliability. Scanning the top place finishers paints a familiar picture for many Americans: Mazda, Honda and Toyota. Holden spinmeister John Lindsay uses utterly generic understatement to diffuse any controversy, noting that "When you sell thousands of cars some people will have issues". Right up until they stop buying, John.
I am going to guess that JD Power conducts a 3-year survey because their customers -- the automakers -- provide warranties of about that length. JD Power makes its money from the auto manufacturers, not from the rest of us.
I understand that Pch but thats why even if the domestics match the imports on durability their sales will not improve. I mean how would I know? I know I keep my car more than 5 years. The only thing I have to go on is what I see with my own eyes and in my case my import brands don't break down.