How to Sell A Car – Part One

Robert Farago
by Robert Farago
First, relax. You hate your job because you don’t know what you’re doing. Face it. You, a car salesman, have no quantifiable methodology for selling a car. At best, you think customer "conversion" depends on your personality, product knowledge, perseverance and luck. At worst, you think it’s a simply a matter of bullying the customer into buying a car. You want to hear something funny? Bullying IS the most effective sales technique. I’m not recommending it, but if you really want to master car sales, you’ve got to understand the non-PC realities of human nature.

Before Ted Turner bought Montana and retired to shoot wildlife in a drug-addled haze, CNN’s founder had a sign on his desk that read “Lead, Follow or Get Out of the Way.” Obviously, Captain Outrageous considered himself the leader; leaving everyone else to either follow his instructions or, as Ted liked to put it, f-off. And boy, did The Mouth of the South learn to work that strategy, building a multi-billion dollar empire on the back of championship wrestling and baseball. That’s because Ted Turner had an inherent understanding of his position in this world. He knew he was a born salesman.

It all comes down to testicle size. (For women, it’s the amount of testosterone in their system.) Men with larger testicles produce more testosterone than men with smaller testicles. The hormone makes them physically stronger, much more aggressive and far more inclined to take risks than smaller-balled men. As you might imagine, high testosterone or “alpha” males represent a minority of the total population. Well, if they’re not at the beginning of their life cycle, they are at the end– after competing alphas have killed each other off, died from taking stupid risks or found their way into a prison cell.

This, my friend, is you. You are a high testosterone male. Think about it. Who in their right mind would be a car salesman? There’s no job security. There’s no income security; your livelihood depends on your performance on any given day, with any given customer. If you want to know how you ended-up where you are, look down. Not convinced? Look around. How many of your male colleagues are tall/large? How many of them are losing their hair? How many played contact sports in high school? How many are cheating on their partner or just plain horn-dogging it? How many are always sweating? How many are team players?

These are your people. But they are not your customers. Car salesmen can’t get their heads around the fact that their customers do not share their psychology. You want a bigger house. A better car. A better suit. A better watch. A better wife. You were born to want MORE, and you’re willing to risk everything to get it and WIN. Your customers have smaller balls. Their primary motivation is to hang on to what they’ve got. They were born to sniff the air, follow the crowd, minimize risk and NOT LOSE.

This is why your customers fail to share your excitement about buying a new car. The majority see car buying as an endless opportunity to lose/squander their precious resources. In fact, the whole process scares them shitless. You scare them shitless. This is why car salesmen who are bullies do so well. We’ve all heard stories of burly car salesman who literally kidnap and/or physically force customers to buy a car. They do it because it works. The evil alpha salesman establishes dominance over the beta customer, who eventually decides they’d lose more by not buying a car (like, say, their life).

Again, this kind of bullying is not the right way to sell a car. But in the absence of a positive, coherent, logical and successful method to honestly and effectively utilize a salesman’s natural dominance to sell a car; it’s the most efficient. And please don’t go thinking about all the times this wasn’t or isn’t true. If you’re going to learn how to sell a car properly, you need to subvert your natural tendency to focus on exceptions to the rule. Alphas are born hunters, and hunters always look for the different thing: the old, weak or malformed member of an otherwise homogenous herd. Sales is a numbers game. Your goal is to sell cars to the majority, not the minority. So forget all the examples that illustrate that I’m wrong. Focus on all the experiences that tell you that I’m right.

Last paragraph? Wow. That went fast. There’s a bunch more practical stuff to come that’s gonna blow your mind and bring you bucks (YES MORE!). Meanwhile, a quick question. What if there’s a way to embrace your Alpha-ness that helps car customers make the right decision? And what is the “right decision?”

Robert Farago
Robert Farago

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  • McAllister McAllister on Jun 23, 2006

    Best way I know of to avoid this mess, at least for a new car, is this: 1) secure your financing (cash, bank, whatever) 2) test drive and research and find exactly what you want - model, color, package, extras, etc. 3) fax the fleet manager for every dealership in a 50 mile radius, specify exactly what you want, ask for a return fax with their best out the door price, and the lowest gets your business You only use a fax, don't have to talk to anyone, and it's all in writing. M

  • Dolo54 Dolo54 on Jun 23, 2006

    stryker - found it on craigslist. it's a 96, but I was lucky that it wasn't driven much. still look up prices on late 90s lexuses, vws, integras and what not. You should be pleasantly surprised by the prices.

  • Honda1 Unions were needed back in the early days, not needed know. There are plenty of rules and regulations and government agencies that keep companies in line. It's just a money grad and nothing more. Fain is a punk!
  • 1995 SC If the necessary number of employees vote to unionize then yes, they should be unionized. That's how it works.
  • Sobhuza Trooper That Dave Thomas fella sounds like the kind of twit who is oh-so-quick to tell us how easy and fun the bus is for any and all of your personal transportation needs. The time to get to and from the bus stop is never a concern. The time waiting for the bus is never a concern. The time waiting for a connection (if there is one) is never a concern. The weather is never a concern. Whatever you might be carrying or intend to purchase is never a concern. Nope, Boo Cars! Yeah Buses! Buses rule!Needless to say, these twits don't actual take the damn bus.
  • MaintenanceCosts Nobody here seems to acknowledge that there are multiple use cases for cars.Some people spend all their time driving all over the country and need every mile and minute of time savings. ICE cars are better for them right now.Some people only drive locally and fly when they travel. For them, there's probably a range number that works, and they don't really need more. For the uses for which we use our EV, that would be around 150 miles. The other thing about a low range requirement is it can make 120V charging viable. If you don't drive more than an average of about 40 miles/day, you can probably get enough electrons through a wall outlet. We spent over two years charging our Bolt only through 120V, while our house was getting rebuilt, and never had an issue.Those are extremes. There are all sorts of use cases in between, which probably represent the majority of drivers. For some users, what's needed is more range. But I think for most users, what's needed is better charging. Retrofit apartment garages like Tim's with 240V outlets at every spot. Install more L3 chargers in supermarket parking lots and alongside gas stations. Make chargers that work like Tesla Superchargers as ubiquitous as gas stations, and EV charging will not be an issue for most users.
  • MaintenanceCosts I don't have an opinion on whether any one plant unionizing is the right answer, but the employees sure need to have the right to organize. Unions or the credible threat of unionization are the only thing, history has proven, that can keep employers honest. Without it, we've seen over and over, the employers have complete power over the workers and feel free to exploit the workers however they see fit. (And don't tell me "oh, the workers can just leave" - in an oligopolistic industry, working conditions quickly converge, and there's not another employer right around the corner.)
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