Opening Pandora's Box: GM Tracking Consumer Listening Behavior in Cars

General Motors has begun surveying how its drivers experience in-car multimedia, specifically the radio, as part of its new strategy to track customer habits and maximize the profitability of information. With 4G LTE WiFi connectivity now featured inside millions of GM vehicles, the automaker believes technology can be used to fine tune its future marketing strategies.

While an invaluable insight tool for advertisers, it’s also the perfect example of the kind of thing we’ve been complaining about for the last couple of years. General Motors is leaning into Big Data as hard as possible, meaning your personal information could soon be on the line — if it isn’t already.

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  • Spookiness The Mazda interior really is nice. I recognize the rationale for the Mazda infotainment interface design in lieu of a touch screen, but the filthy masses have spoken. As with the rotary engine, it's time to move on. To sell more cars they'll need to have touchscreens. Other carmakers have evolved beyond the iPad-screwed-on-top-the-dash look, so I'm sure Mazda can come up with something aesthetically pleasing and user-friendly. (Another quibble: I really don't need or want AWD, so I wish it wasn't forced. But again, the masses have spoken.)
  • Lou_BC “We are always listening to the customer. "You sayin' the baller/gangsta types don't want Escalades on 24's that don't make vroom vroom rumbly sounds?
  • AZFelix I shall fully endorse the use of autonomous cars on public roads once they have successfully completed my proposed Turing test for self driving vehicles. This test requires the successful completion of an at fault incident and accident free 24/7 driving session in Buffalo and upstate New York from October 1st until March 31st, and throughout the city of Jakarta, Indonesia for one consecutive year. Only Level 1 and Level 5 vehicles are permissible.
  • Lou_BC I'd go Rav4. No Mazda dealer in my town and from what I've seen, Mazda's tend to rust.
  • Steve Jacobs I've got a bright Red Kia EV6. Easy to find in a parking lot.