Dealers (Maybe) Using Service Department Revenue to Offset Sales Downturn

For a variety of reasons (the post-recession binge finally cooling off is the biggest), new-car sales are down in the United States. One would expect that would hurt the revenue of new-car dealerships. Not so much, it turns out, as dealers have found other ways to generate revenue. Or at least that’s what a Bloomberg report says. But there are caveats that suggest the Bloomberg piece may be generalizing. In other words, maybe some shops are seeing more revenue from more work, but other shops aren’t, even as they get busier, due to other factors.

Traditionally, new-car dealerships have always generated revenue and profit from their service and parts departments – and those departments outshine sales at many stores. So it’s not surprising to see dealers turning to a reliable profit center when sales slump.

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Buy-Here, Pay-Here Dealers Face Stiff Competition From New-Car Dealers' Cheap Credit

Buy-here, pay-here lots, traditionally the place to find a vehicle with little, bad or no credit, are facing some stiff competition as of late from new-car dealers offering cheap financing.

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  • Tane94 Blue Mini, love Minis because it's total custom ordering and the S has the BMW turbo engine.
  • AZFelix What could possibly go wrong with putting your life in the robotic hands of precision crafted and expertly programmed machinery?
  • Orange260z I'm facing the "tire aging out" issue as well - the Conti ECS on my 911 have 2017 date codes but have lots (likely >70%) tread remaining. The tires have spent quite little time in the sun, as the car has become a garage queen and has likely had ~10K kms put on in the last 5 years. I did notice that they were getting harder last year, as the car pushes more in corners and the back end breaks loose under heavy acceleration. I'll have to do a careful inspection for cracks when I get the car out for the summer in the coming weeks.
  • VoGhost Interesting comments. Back in reality, AV is already here, and the experience to date has been that AV is far safer than most drivers. But I guess your "news" didn't tell you that, for some reason.
  • Doc423 Come try to take it, Pal. Environmental Whacko.