Tales From the Service Desk: Dropping the Hammer
During my brief time as a service advisor/writer, I worked in two types of shops. One was an “express lube” – meaning this shop only did basic maintenance, such as oil changes and tire rotations. Cars that needed more complex repairs were sent across the parking lot to the main service bays – the full-service ones.
The other type of shop I worked at was a full-service one. This dealership had no express lube – techs did everything from oil changes to fluid flushes to warranty work to major customer-pay jobs.
Tim Healey May 04, 202149