EXCLUSIVE: Volkswagen To Announce "TDI Goodwill Program" Next Week

Update: Added background.

Volkswagen of America, in a bid to regain the trust of current diesel owners, will announce a prepaid card campaign on November 9, TTAC has learned.

The program, detailed to dealers Thursday in preparation of its public announcement, is aimed at current owners of affected TDI models regardless of whether they bought their car new or used.

Two prepaid cards will be offered to those TDI owners. The first one will be for $500 and has no restrictions on where it can be used. The second, which may be valued between $500 and $750, will be limited to use at Volkswagen dealerships.

Read more
Hammer Time: Morning Calls

Morning phone rings at the car lot…

Me: Hello?

Random Stranger: Hi there, like, I have this friend you know and he told me that you finance vehicles, and his name is Emmanuel and aahhh, like I was wondering, well, uh, do you have any Toyotas and like, do you, ummm… finance vehicles you know?

Me: I’m sorry. Who is this?

Read more
Memoirs Of An Independent Repair Shop Owner: "It's Anything But THAT!"-Detecting the Motive Behind the Exclamation-Part Two
For the most part, I’m trying to avoid the whys and wherefores behind the topics I write about in this column. I’d just as soon hear from readers as to their opinions about the reasons behind. But there are going to be exceptions to that rule, as far as my postulating about motives.

This entry (as with Part One) is one of the exceptions. I still wouldn’t mind “hearing” your thoughts, though

Once upon a time, when my little repair shop microcosm was a much safer and secure place to tread, I would rarely get a customer request for a repair procedure that was unlawful, unsafe, unprofitable, unfair, or just downright unrecommendable. And if their request was any of these, it would take very little effort on my part to dissuade them from their skewed request and get them to embrace my recommendation for properly solving their problem.

Or, did I DREAM that?

Read more
Memoirs Of An Independent Repair Shop Owner: "It's Anything But THAT!"-Detecting the Motive Behind the Exclamation- Part One

For the most part, I’m trying to avoid the whys and wherefores behind the topics I write about in this column. I’d just as soon hear from readers as to their opinions about the reasons behind. But there are going to be exceptions to that rule, as far as my postulating about motives.

This entry is one of the exceptions.

I still wouldn’t mind hearing your thoughts, though

As I stated in my last entry, in the final analysis—in spite of the opinions voiced on the nature of their vehicles problem—the customer generally sincerely just wanted the problem remedied. There were no ulterior motives I could detect in their erroneous observations; I just appreciated that their scope of experience was limited in comparison to mine, and I took what usefulness I could out of their efforts to help.

But then, there were those occasions when I highly doubted the sincerity of the customer’s statements. In this entry, I’m going to relate a couple of those occasions to you.

Read more
Memoirs Of An Independent Repair Shop Owner: "It's Anything But THAT!"- Famous Last Words That Have Provided More Help Than Hindrance

If I had a dime for every time a customer said that to me while in the process of Repair Order composition… I would have made a lot less money off the ensuing job!

I mean, the whole idea of the pre-repair consultation—at least from my point of view—was and is to get as good an idea as possible about the nature of the vehicle’s problem, so a proper repair can be performed in an expedient, efficient, and cost-effective manner.

Read more
  • DenverMike Pininfarina I know it's not related to this, I just like saying it.
  • Matt Posky I don't understand the appeal of fake meat and this seems to operate under a similar premise: You don't want the V8 because someone says it's bad for you. But you can have something designed to mimic the experience because that's what your body actually wants. The styling is cool I guess. But I don't understand why EVs don't just lean into what they are. Companies can make them produce any wooshing or humming noises they want. Buiding an entire system to help you pretend it still has a combustion engine seems a little lame.
  • DenverMike I'm sure it would have a volume control. It's nice to sneak into my neighborhood at 2am quietly. Or creep out, 4am. I don't get much sleep OK, but I always keep my V8 exhaust stock, as much as I love the sound of others loud. My stereo would make it pointless anyway.
  • FreedMike I’d love to see more tracks, or off-road parks if that’s your jam. But for those of us who’d love to take part in this kind of thing, practicality is the limiting factor. Racing has always been expensive, and most people don’t want to do it with their daily drivers - I’d love to see what my GLI would do on a track, but not at the cost of voiding my warranty, or potentially wrapping up the car (which I’m pretty sure would put me on State Farm’s Keith Moon-trashing-the-Holiday Inn list). As a practical matter, you have to have a vehicle that is intended to be used for racing, and the ability to fix it; most folks don’t have that kind of money or skill set.
  • Dukeisduke Oh, so it *is* a hatchback. Last night, I watched the replay of the reveal with Tim Kuniskis presenting the car, on Instagram. A "fly-through" of the car on the pre-rollout video made it look like they were going through an open hatch, so it had me wondering. The car attracted a lot of negative comments on IG, on feeds of guys who were there live.This is probably the least "electric car" electric car.