CUE Something Better: Cadillac Raises the Bar for Its Abysmal User Interface

Cadillac’s user interface has been one of its consumers’ biggest grievances. Last week, I heard a private chauffeur in an Escalade — a $75,000 car that makes you feel simultaneously wealthy and powerful — refer to the Cadillac User Experience (CUE) as “bullshit.” Even Johan de Nysschen admitted that CUE did not pass muster.

Clearly aware of how supremely loathsome the interface is, the automaker has announced that the next-generation user experience system will debut on the 2017 Cadillac CTS this spring. According to General Motors, the updated user experience will evolve with a customer’s connectivity needs — adjusting itself over time while offering a plethora of personalization, connectivity and apps.

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With CUE, De Nysschen Acknowledges Cadillac Aimed Low And Failed To Meet Expectations

“The first-generation CUE didn’t even meet our own expectations.”
Johan de Nysschen, Cadillac President — Motor Trend Interview — October 10, 2016

What was Cadillac’s boss trying to say? It all depends on where you put the emphasis.

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  • Kendahl $1,500 is a good reason to turn OnStar into OffStar. I guess that means writing off Buick, Cadillac and GMC. The more garbage manufacturers stuff into otherwise very good vehicles, the less likely I am to trade in my 15-year-old Infiniti G37S. It's mechanically sound at 70k miles.
  • Kcflyer Great looking rigs. Too bad there in such short supply.
  • Jkross22 I'm such a sucker for retro. I don't like SUVs or trucks, but F did a good job picking colors and the cloth interior is brilliant. The old logo and as JMII said, the badging is key for this working the way it does. Damn, marketing had some good ideas. Very surprising.
  • JMII I'm not the off roader type but these look good, especially the old school script badging.
  • Cprescott The only way you'd know this is a Bronco is by the white top and the badge on it. Just another junk Ford from a company that has forgotten its way.