Wells Fargo Fined $1 Billion For Auto Insurance Scandal, Mortgage Misdeeds

Matt Posky
by Matt Posky

Wells Fargo is getting slammed with all kinds of penalties over shady business practices. Currently prohibited from growing its business as investigators look into its practices, the bank has restructured itself after it was implicated in widespread auto insurance and mortgage lending abuse in the summer of 2017. It’s also still coping with an earlier scandal involving local branches opening fake accounts for customers.

Last week, the Consumer Financial Protection Bureau and the Office of the Comptroller of the Currency suggested Well Fargo pay $1 billion to “resolve” the governmental probes into those issues. That changed today when the bureau filed a consent order announcing it was time for the bank to pay up.

The fine applies to the mortgage lending issues, as well as Wells Fargo’s past practice of charging thousands of auto loan customers for insurance they didn’t need and often didn’t even know about. The move caused some borrowers to default on their loans, resulting in their vehicles being repossessed. The consent order mandates that the bank remediate those customers.

The Consumer Financial Protection Bureau said it assessed a $1 billion penalty against Wells Fargo and credited a $500 million penalty collected by the Office of the Comptroller of the Currency toward the total fine.

While the fine is among the largest ever levied on a bank in the United States, analysts claim it won’t spell the end for the company.

“Operationally, Wells Fargo can recover, but reputationally and how a billion dollars will weigh on them — only time can tell,” Art Hogan, chief market strategist at B. Riley in Boston, told Reuters. “Companies have come back from worse than this but right now they’re still in the eye of the storm.”

Despite the bank’s shares taking a dive after the scandal became public knowledge in 2017, they appear to have stabilized somewhat within the last month.

Over 800,000 customers were believed to be affected by the auto insurance issue over roughly a four-year period. In August, Wells Fargo said it found that, in issuing auto loans, the bank charged some customers extra for collision insurance, even when customers already had it in their policy. President Donald Trump said federal agencies needed to go after the bank hard to set an example.

Afterward, the Federal Reserve mandated that Wells Fargo could not grow its business until it fixed its multitude of problems (and offered proof). The $1 billion penalty is the largest the Consumer Financial Protection Bureau has ever issued.

[Image: Ron Cogswell/ Flickr ( CC BY 2.0)]

Matt Posky
Matt Posky

A staunch consumer advocate tracking industry trends and regulation. Before joining TTAC, Matt spent a decade working for marketing and research firms based in NYC. Clients included several of the world’s largest automakers, global tire brands, and aftermarket part suppliers. Dissatisfied with the corporate world and resentful of having to wear suits everyday, he pivoted to writing about cars. Since then, that man has become an ardent supporter of the right-to-repair movement, been interviewed on the auto industry by national radio broadcasts, driven more rental cars than anyone ever should, participated in amateur rallying events, and received the requisite minimum training as sanctioned by the SCCA. Handy with a wrench, Matt grew up surrounded by Detroit auto workers and managed to get a pizza delivery job before he was legally eligible. He later found himself driving box trucks through Manhattan, guaranteeing future sympathy for actual truckers. He continues to conduct research pertaining to the automotive sector as an independent contractor and has since moved back to his native Michigan, closer to where the cars are born. A contrarian, Matt claims to prefer understeer — stating that front and all-wheel drive vehicles cater best to his driving style.

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  • 87 Morgan 87 Morgan on Apr 20, 2018

    I worked for WF for 5.5 years. I firmly believe the issues that are pervasive at WF and most likely the other large banks are a failure of the regulatory authorities in as much as they allowed the banks to get the size they are. We need regional banks. Yes, you get multiple people doing the same job, but they are decent paying jobs. IMHO we don't need 5 or 6 large banks: Chase, WF, Citibank, BOA, I am sure I am missing one or two. The beast is too large and has an insatiable appetite for stock price appreciation which gets more and more difficult to achieve. I for one, would not be upset if a decision was made to systematically begin dismantling these too large banking conglomerates that have the capacity to tank our entire economy. Nothing should be that big. One guys opinion.

    • Ktm Ktm on Apr 23, 2018

      Regional banks just won't work in today's world. I travel across the country quite frequently and internationally on occasion. When traveling cross-country, I can go to a BoA branch and withdraw money without a fee. I can transfer funds immediately to another BoA branch across the country instantaneously (just did a $10k transfer from LA to Port St Lucie, FL and my father had the funds immediately). Try that with regional banks.....

  • Geozinger Geozinger on Apr 21, 2018

    During the Reagan administration, the policies and protections put in place by post Great Depression-era regulators were relaxed or erased. Some of them included that banks could not own insurance companies and strict limits on growth (or mergers). These men had seen what unregulated commerce could do to an economy (along with tone-deaf governmental policy). But that was in the 1930's. By the 1980's, all of those hard times had been forgotten, the people who wrote the policies were long dead... Add another 20 years to the calendars and we have the Great Financial Crisis, or Great Depression, Part Deux. In the wake of the GFC, the "Masters of the Universe", who nearly destroyed our economy (as we knew it) received no real punishment. Our government, forced to keep them afloat, propped up these companies so their management could go on living their fantasy lives. While at the same time, the domestic car companies got billions in loan guarantees, and the general public scorned them, even though these same companies made up 7-10% of GDP and produced something tangible... With little regulation in place and political parties that grovel for money, what's left to stop them? No real opposition, other than some scattered legacy regulations and maybe the CFPB... A billion bucks? Pocket change...

  • Kwik_Shift_Pro4X As much problems as I had with my '96 Chevy Impala SS.....I would love to try one again. I've seen a Dark Cherry Metallic one today and it looked great.
  • Susan O’Neil There is a good reason to keep the Chevrolet Malibu and other 4 door family sedans! You can transport your parents and other somewhat handicapped people comfortably and safety! If someone can stand and pivot you can put them in your car. An armrest in the back seat is appreciated and a handle above the door! Oh…and leather seats so your passenger can slide across the seat! 😊Plus, you can place a full sized wheelchair or walker in the trunk! The car sits a little lower…so it’s doable! I currently have a Ford Fusion and we have a Honda Accord. Our previous cars were Mercury Sables-excellent for transporting handicapped people and equipment! As the population ages-sedans are a very practical choice! POV from a retired handicapped advocate and daughter! 😊
  • Freddie Remember those ads that say "Call your doctor if you still have...after four hours"?You don't need to call your doctor, just get behind the wheel of a CUV. In fact, just look at one.I'm a car guy with finite resources; I can't afford a practical car during the week plus a fun car on the weekend. My solution is my Honda Civic Si 4 door sedan. Maybe yours is a Dodge Charger (a lot of new Chargers are still on dealer lots).
  • Daniel J Interesting in that we have several weeks where the temperature stays below 45 but all weather tires can't be found in a shop anywhere. I guess all seasons are "good enough".
  • Steve Biro For all the talk about sedans vs CUVs and SUVs, I simply can’t bring myself to buy any modern vehicle. And I know it’s only going to get worse.