Fiat Chrysler Tops Annual 'Total Quality' Survey
Fiat Chrysler Automobiles earned the top spot overall in an annual survey of new car quality.
Strategic Vision, a San Diego-based research firm, ranked FCA No. 1 for the first time since the company began measuring customer satisfaction in 1995. Last year, Kia earned top honors.
FCA had six cars that topped their respective segments, including the Fiat 500 and 500e; Dodge Charger, Challenger and Durango; and, the Jeep Wrangler Unlimited.
According to Strategic Vision, 46,000 consumer responses were used for the study, which rated consumer satisfaction along with problems in each vehicle. The Mini Cooper Roadster earned the highest score among new cars. Land Rover was tops among luxury automakers, Ram was first among non-luxury automakers.
BMW had six segment winners including the i3, 3-Series Wagon, X4 and X5; Mini Cooper Roadster and Countryman.
According to the Detroit News, the Total Quality Index study comes out less than a week before the annual J.D. Power Automotive Performance, Execution and Layout survey that last year ranked all FCA brands below industry average.