By on August 12, 2019

The U.S. Navy has decided to convert the touch screens installed on its destroyer fleet back to mechanical controls after the National Transportation Safety Board (NTSB) cited them in the fatal collision between the USS John S McCain and tanker Alnic MC in 2017. They were also referenced in the collision report released after the USS Fitzgerald collided with the ACX Crystal container ship. While the reports dealt largely with crews being improperly trained on the system’s various functions, the complexity of the graphical interface was cited as a potential issue in itself.

This encouraged Naval Sea Systems Command to conduct fleet surveys in the hope it could get a handle on how officers felt about the systems. The result? Crew members said they wanted more physical controls, echoing the cries of automotive safety advocates the world over.  (Read More…)

By on February 21, 2017

Cadillac CUE update

Cadillac’s user interface has been one of its consumers’ biggest grievances. Last week, I heard a private chauffeur in an Escalade — a $75,000 car that makes you feel simultaneously wealthy and powerful — refer to the Cadillac User Experience (CUE) as “bullshit.” Even Johan de Nysschen admitted that CUE did not pass muster.

Clearly aware of how supremely loathsome the interface is, the automaker has announced that the next-generation user experience system will debut on the 2017 Cadillac CTS this spring. According to General Motors, the updated user experience will evolve with a customer’s connectivity needs — adjusting itself over time while offering a plethora of personalization, connectivity and apps.

(Read More…)

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