By on May 4, 2021

Phoutthavong SOUVANNACHAK/Shutterstock.com

During my brief time as a service advisor/writer, I worked in two types of shops. One was an “express lube” – meaning this shop only did basic maintenance, such as oil changes and tire rotations. Cars that needed more complex repairs were sent across the parking lot to the main service bays – the full-service ones.

The other type of shop I worked at was a full-service one. This dealership had no express lube – techs did everything from oil changes to fluid flushes to warranty work to major customer-pay jobs.

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By on December 15, 2020

William Potter/Shutterstock.com

During my brief career as a service writer, there were many aspects of the job that I found annoying, but perhaps nothing got my Irish up on a near-daily basis like the extended-warranty business.

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By on October 20, 2020

Germain McDaniel/Shutterstock.com

It was a bright summer day when our regular customer, a woman in her 30s or 40s who had a haircut that we’d now deem a “Karen”, was leaving the dealer with her brood after a routine service, probably an oil change and tire rotation.

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By on September 22, 2020

Shutterstock/OlegGr

Hi there! You’ve probably learned a bit about your author during my time at TTAC, but you might not know I toiled in the service department of various car dealerships early in my career.

I started as a porter in high school, then eventually worked as a greeter in the service bay (basically, managing the flow of cars and customers in the service drive), before finally working as a service writer (aka service advisor). I did that final job both in an express-service lane at a dealer (think oil changes and basic maintenance) as well as in a capacity as a “regular” advisor (not just oil changes, but all types of repair). (Read More…)

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