By on January 18, 2019

In a rare victory for television, General Motors was forced to pull one of its obnoxious “Real People” ads earlier this week after Ford, Toyota, and Honda cried foul over its claims. If you missed our earlier coverage, the gist was that GM stated Chevrolet was the more dependable brand by surprising rival owners — who were definitely not paid actors — with totally reliable data…

One of the biggest problems with the spot was that the reliability-related praise heaped on Chevrolet’s vehicles was, in many cases, supported by data obtained from previous-generation vehicles. That gave the annoyed automakers solid footing to call the commercial misleading and deploy their lawyers. Earlier this month, GM’s legal team was sent a letter demanding the company stop making the reliability claims in its television campaign and was given until January 14th to respond to the demands.

General Motors ultimately responded by saying the ad had already stopped airing nationally and that it would be removed from local markets in the coming weeks. It noted that it stood by the claims. Then, earlier today, it also removed the commercial from the internet.  (Read More…)

By on January 17, 2019

Image: GM/YouTube

As a blizzard bears down on a still unidentified swath of eastern North America, we can all take comfort in knowing General Motors has pulled one of its annoying “Real People” commercials from rotation. Small mercies.

The ad, which stated Chevrolet was a more reliable brand than Toyota, Honda, and Ford, rankled its rivals and raised questions about the survey behind it. While GM stands behind the spot, you won’t be seeing this version of the commercial anymore.

As commercials are mostly all trash, it begs the question: what car commercial have you always wanted to see, but will likely never get the chance? (Read More…)

By on July 11, 2017

GM Real People Not Actors Silverado ad screenshot - Image: Chevrolet YouTubeWith the July 10 launch of a new Chevrolet Silverado commercial, General Motors is once again using its Real People, Not Actors campaign in an attempt to tarnish the Ford F-150’s good name.

This methodology doesn’t appear to have had an impact in the marketplace in the past. Yet two years after General Motors displayed conversations between Howie Long and GM engineer Eric Stanczak discussing repair costs on the Ford F-150’s aluminum bed and one year after Chevrolet punctured a Ford F-150’s aluminum bed with 825 pounds of concrete blocks, General Motors is turning to admitted Ford F-150 owners as a means of casting aspersions on America’s top-selling full-size truck.

After earlier rounds, Ford gained ground in America’s full-size pickup truck market in 2016. Indeed, Ford is continuing to gain ground in that same market in 2017. Ford is selling more trucks than its rivals. Ford is selling more trucks with less incentivization. Ford is selling more trucks with less incentivization at higher average transaction prices.

So, GM sends the Chevrolet Silverado back to the same ol’ well. (Read More…)

By on June 30, 2017

Mazda Driver's Choice YouTube Screenshot - Image: Mazda YouTube ChannelThey’ve haunted you in your sleep. “The lines down here are seamless, like classic German design,” a British fellow says about the new Chevrolet Malibu.

You overhear them during the morning news breaks as you walk to your gate at the airport. “Business in the front, party in the back,” a young woman says, describing the Chevrolet Cruze Hatchback.

“I am surprised that it’s Chevy,” a woman responds after being asked what she thinks about Bowtie victories in J.D. Power’s Initial Quality Study. You vomit a little in your mouth.

But in the eyes of General Motors, Chevrolet’s Real People, Not Actors campaign is working. And it appears Mazda thinks quite highly of the formula as well. (Read More…)

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