Tag: Quality

By on October 24, 2019

Analysts predicted a less-than-stellar quarter for Ford Motor Company, so it was not a shock to see turbulence in the company’s third-quarter financials. The company’s net income dropped 57 percent in Q3 2019, the result of currency changes and restructuring efforts. Revenue ($37 billion) was down on a global scale, shrinking 2 percent. Earnings per share shrunk from 25 cents to 11 cents.

While the automaker finds itself in the midst of ongoing cost-cutting and a reorganization of its regional businesses, the North American launch of a key product didn’t go as planned, forcing Ford CEO Jim Hackett to claim the company’s efforts fell below expectations. (Read More…)

By on October 21, 2019

Image: Ford

Plagued by reports of manufacturing defects and post-production emergency surgery at Flat Rock Assembly, Ford’s Chicago-built 2020 Explorer and Lincoln Aviator platform mate are a weight placed on the shoulders (and career) of CEO Jim Hackett. It’s also weighing down the company’s stock, analysts claim.

While the automaker said earlier this month that Explorer supply was on the upswing, with new vehicles now shipping directly to dealers, it seems Bill Shatner hasn’t shot all of the gremlins off the wing of this flight. (Read More…)

By on October 9, 2019

2018 Chevrolet Traverse - Image: GM

The Chevrolet Traverse represents the pinnacle of the brand’s crossover range, offering buyers voluminous cargo and passenger space, and maybe a hidden gremlin.

After purchasing the three-row crossover new in 2018, one owner has had to return to his dealership 50 times to diagnose and fix a range of unusual problems, and his journey isn’t at an end. He’ll be reassured to know that he’s not alone. (Read More…)

By on October 4, 2019

Image: Ford

Ford Motor Company may have sidelined thousands of 2020 Ford Explorers and Lincoln Aviators due to hazy manufacturing issues, but it seems many vehicles slipped through the quality dragnet and into the hands of consumers.

You saw a eyebrow-raising walkaround of a dealer-fresh Aviator here the other week. Owners, however, get to slip behind the wheel and, in some cases, experience a bewildering array of symptoms. (Read More…)

By on September 17, 2019

Image: Mike Freed

You read all about Ford’s midsize crossover issues last week, perhaps with great dismay. According to an extensive report, serious and sometimes hazy quality defects have kept thousands of 2020 Ford Explorers and Lincoln Aviators away from dealer lots.

It seems the automaker is hauling vehicles directly from Chicago Assembly to a hastily-arranged fix-it space at Flat Rock Assembly in Michigan — a stopover for quality control and repair on the way to the dealer. Some vehicles reportedly wait up to a month for a fix.

Bad news for Ford, but is it also bad news for those awaiting these two critically important models? Surely having these issues remedied before delivery to dealer lots is better than no fix at all? Certainly, it’s a better outcome for the automaker and buyer than the alternative. And yet, after visiting his local Ford dealer, one reader walked away shaking his head. (Read More…)

By on September 13, 2019

Image: FCA

It’s Fix-it Friday, apparently, and the ailing vehicle news hasn’t stopped rolling just yet. You’ll see.

Over at Fiat Chrysler, it seems the only thing capable of stopping the mighty Jeep Gladiator is its manufacturer, which just issued a stop-sale order to prevent new pickups from leaving the lot and potentially dropping their driveshafts. (Read More…)

By on September 13, 2019

There’s no doubt the next-generation Ford Explorer and reborn Lincoln Aviator are very important vehicles for Ford Motor Company. Advanced, stylish, and packing lofty MSRPs and projected volume that’s sure to make the Blue Oval tons of cash, the worst thing that could occur to these vehicles is a botched rollout served with a side of quality-related stigma.

It seems that’s exactly what’s happening.

While the two platform mates, just now appearing on dealer lots, have already been subject to recalls related to manually-adjusted seatbacks, missing manual park release covers, and instrument panel issues, a number of other problems is keeping Explorers and Aviators away from buyers. Ford is reportedly working overtime to fix the unspecified defects. (Read More…)

By on June 20, 2019

J.D. Power’s 2019 Initial Quality Study (IQS) shows industry-wide problems per 100 vehicles (PP100) failing to improve for the first time since 2014. Genesis, Kia, and Hyundai take the top three spots, improving on their 2018 results, while 18 of the 32 brands studied declined.

Hyundai Motor Group’s brands continue their trend of increasing their advantage over their competitors. The Genesis brand improved from 68 to 63 PP100, Kia from 72 to 70 PP100, and Hyundai from 74 to 71 PP100. Ford and Lincoln round out the top five with 83 and 84 PPH, respectively. Land Rover is most-improved over 2018, improving by 37 PP100, but they still sit second from last in the study at 123 PP100. (Read More…)

By on June 12, 2019

2016 Ford Explorer

This isn’t the first recall for Ford vehicles with rear ends that may step out of line, but it’s certainly the largest. On Wednesday, the automaker announced the recall of 1.2 million Ford Explorers in the U.S. out of fear that rear suspension toe links could fracture, leading to a loss of control.

The recalls covers 2011-2017 Explorer models, with Ford saying the issue has already caused one driver to veer into a curb. Over the past three years, several suspension recalls have dogged this generation of Explorer; the cause of the potential fractures ranged from improper welds to the accumulation of a certain type of mud.

Speaking of that mud, it’s more of a menace than originally thought. In a separate recall, Ford today called for the return of four Ford and Lincoln models sold in Canada to replace vulnerable rear toe links. (Read More…)

By on June 10, 2019

It’s not good PR for a brand hoping to snap up wary would-be converts, but it does suggest that Audi’s quality management apparatus is at least partly up to snuff.

On Monday the German automaker announced a voluntary recall of 540 E-Tron SUVs sold in the United States out of fear that a glitch could spark a large and hard-to-control fire. The E-Tron, a fully electric midsize SUV with a (happily) conventional appearance, saw its first full month of U.S. sales in May, moving 856 units. (Read More…)

By on June 7, 2019

2019 RAM 1500 front quarter

It’s a bad week for owners of current- and older-gen Ram pickups, assuming they’re safety conscious and have busy summer schedules. Fiat Chrysler Automobiles launched two recalls this week targeting its full-size trucks; the latest being a voluntary callback of nearly 343,000 2019 and 2020 Ram 1500s over a software glitch that could disable airbags and seat belt pretensioners.

Then there’s the voluntary recall of old-gen Ram 1500s from the 2018 and 2019 model years (Ram “Classic” for 2019) that could drop their driveshaft while driving. (Read More…)

By on June 3, 2019

2016 Chevrolet Traverse

A half-decade after General Motors recalled 1,339,355 full-size crossovers due to a risk of seat belt failure, the National Highway Traffic Safety Administration has launched an investigation into the models.

Following reports sent in from owners, the federal agency is concerned that the 2014 recall did not fix the problem of detached front seat belt cables in 2009-2014 vehicles. (Read More…)

By on May 18, 2019

Sudden stalls. Tailgates that open on their own. These issues formed the basis of two Fiat Chrysler recalls in 2018, and, one year later, history is repeating itself.

On Friday, the automaker called back roughly 600,000 Chrysler Pacifica minivans and Ram pickups for the same ghost-in-the-machine phenomena that led to the earlier recalls. (Read More…)

By on May 15, 2019

2019 Ford Ranger rear quarter

Recalls to prevent cars from rolling away from their owners have become commonplace, and Ford is no stranger to the phenomenon. Last year, the automaker recalled 550,000 Fusions and Escapes to replace vulnerable automatic transmission shift cables that could leave the car in the wrong gear, regardless of where the driver positions the shift lever.

On Wednesday, Ford announced a recall for the exact same problem, plus a second one for a similar issue. While the Fusion makes up the bulk of the affected vehicles, the brand new Ranger pickup also finds itself on the receiving end of some unwanted PR. (Read More…)

By on December 12, 2018

2018 F-150 Power Stroke Diesel, Image: Ford

A collective groan must have echoed through the automotive industry a couple of years back, after the Insurance Institute for Highway Safety began testing headlight performance. Early results showed that most headlights, even those on expensive vehicles, fell well short of optimal performance. Most fell short of acceptable performance.

Since then, improvements have begun — slowly, but surely. It’s in an automaker’s best interest to slap a couple of bright peepers on the front of their vehicles from a PR and marketing perspective, but there’s cost issues to be considered. Still, no vehicle can take home that coveted Top Safety Pick+ rating without good headlights.

In its 2018 testing, some 32 models offered standard or available headlights worthy of a “good” rating. That’s out of 165 models. (Read More…)

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