By on August 18, 2017

2017 Lexus ES300h panel gaps - Image: © Timothy CainWe’re auto writers. By our very nature, we’re irritable complainers, apt to harp and carp. Yet while we enjoy a humorous headline, needling readers, and looking far into the future, you’ll more likely find us sharing photos of horrendous automotive disappointments on TTAC’s digital HQ, Slack.

Sometimes the disappointments are obvious and consequently publicized. Departed managing editor Mark Stevenson, for example, profiled a 2015 Ford Edge Titanium’s build issues in late 2015.

Panel gaps are one means of quantifying perceived quality. Industry observers and many customers use perceived quality to make educated guesses about future real quality. If a vehicle appears to be built well, surely it is. If a vehicle appears to be built poorly, how much worse is the quality of assembly under the skin? (Read More…)

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