By on June 10, 2016

Tesla Model S Ball Joint

by Mark Stevenson and Bozi Tatarevic

A day after former TTAC editor-in-chief and current Daily Kanban blogger Edward Neidermeyer hit out at Tesla regarding suspension failures and Tesla’s supposed customer bullying through a goodwill agreement on Wednesday, the electric vehicle manufacturer hit back.

According to Neidermeyer’s post, a 2013 Tesla Model S owner on the Tesla Motors Owners forum experienced a ball joint failure at around the 70,000-mile mark, and the owner referred to Tesla for a fix. The automaker offered what’s commonly known in the industry as “goodwill assistance,” which covered half the $3,100 total cost of the repair, as the Model S was out of warranty.

However, the vehicle owner and Neidermeyer took exception to part of the written goodwill agreement as it seems to include a non-disclosure clause, which Neidermeyer contends could dissuade other Tesla issues from reporting issues to the National Highway Traffic Safety Administration and subvert the federal vehicle issue reporting process.

Is Tesla silencing its customers via threat of litigation? And is this ball joint issue even a problem in the first place?

(Read More…)

Recent Comments

  • Art Vandelay: Dealers all do this. I noted a 10k “Market Adjustment” on 3 Challenger Scat Pack widebody...
  • Goatshadow: World’s tiniest violin for AutoNation, the worst dealership experience in town.
  • Lie2me: Do I need a job to qualify?
  • Art Vandelay: Anything? I mean I haven’t driven a new GT but I have been behind the wheel of an 05 GT as well...
  • Sundance: As my mom(!) told me: “Never lend you car or your wife to someone.”

New Car Research

Get a Free Dealer Quote

Who We Are

  • Matthew Guy
  • Timothy Cain
  • Adam Tonge
  • Bozi Tatarevic
  • Chris Tonn
  • Corey Lewis
  • Mark Baruth
  • Ronnie Schreiber