By on February 14, 2018

2018 Lexus LS 500h

J.D. Power and Associates continued their now routine praise of Buick, Lexus, and Porsche by giving the brands top honors in the company’s latest annual dependability study.

The survey, which assesses the number of reported problems per 100 vehicles during the first three years of vehicle ownership, resulted in Lexus achieving top marks with only 99 claimed issues. Toyota’s premium brand (which has won seven years running) was followed closely by Porsche with 100 reported problems, whereas Buick was the “mass market” brand with the fewest faults at 116.

Issues pertaining to audio, communications, navigation, or entertainment systems continued to yield the highest number of complaints from consumers in 2018. However, the gap between luxury and mainstream brands appears to be closing, as most of last year’s top performers lost a little ground to mid-level mainstream competitors. Infiniti saw the most improvement overall, coming from the bottom of the pack in 2017 to take 4th overall this year. It was followed by Kia, with 122 problems per 100 vehicles — proving that premium levels of quality are not exclusive to premium brands.  (Read More…)

By on July 26, 2017

2017 chrysler pacifica

We’ve always been slightly hesitant to share J.D. Power and Associates’ Initial Quality Study, especially given how easily analysis can be clouded by customers failing to understand the technology within their own vehicles. However, the market research firm still provides an interesting peek into what consumers seem to covet versus what they actually purchase.

In J.D. Power’s U.S. Automotive Performance, Execution and Layout Study, consumers were asked how they “feel” about their vehicles on a more visceral level in order to evaluate the car’s overall appeal — or its APEAL, as it were.

Based on a 1,000-point scale, the 2017 survey showed overall satisfaction increased from a score of 801 points to 810 — the highest in the study’s 22-years of existence. Perched at the top of the most appealing brands list is Porsche, for a 13th consecutive year of glory, but it didn’t record the most marked improvement.

Chrysler did.   (Read More…)

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