By on October 16, 2020

Nissan’s credit arm landed in some big trouble this week. It turned out that there are literally some rules around repossessing a car from a consumer. Apparently Nissan Motor Acceptance Corp. didn’t read those rules, and now they’ll have to pony up.

(Read More…)

By on March 18, 2020

Last month we covered an alarming trend where Tesla appeared to be intentionally removing features from vehicles as they entered the secondhand market. Used automobiles are typically sold with their original equipment intact. The previous owner may have wanted to yank out the tape deck or remove the fuzzy steering wheel cover before handing it over, but these are things you probably negotiated before any money changed hands. Unfortunately, things have only grown more complicated in the (post)modern era.

Reports have rolled in of Tesla stripping cars of thousands of dollars worth of features (mainly Autopilot and Ludicrous Mode) simply because they’re in line for a new owner. This sets an ugly precedent for the industry and undermines the time-honored tradition of the private sale. However, there seems to be some amount of confusion surrounding the company’s official policy and its behavior.  (Read More…)

By on February 7, 2020

Tesla Model S Grey - Image: Tesla

I’m a broken record when it comes to consumer protections. Environmentalism may be more fashionable but the green movement has already amassed a sizable army in the current year. Someone needs to be watching out for Joe Customer because companies are stepping up their game. While we’ve often focused on data privacy, right-to-repair laws, and the hidden perils of subscription services, ownership rights also deserve a bit of attention because they’re all sort of interconnected.

As products become increasingly digital, it’s becoming fuzzy as to who actually owns something. In previous decades, someone wanting to outfit their computer with the latest software meant they had to go out and buy it. Now you can simply download stuff over wifi, with no need to have the physical copy cluttering up your desk. But this convenience factor has ramifications. A subset of the video-game community is up in arms over backwards compatibility and the ability to truly own their purchases. With games and movies beginning to occupy internal storage almost exclusively, they’ve grown concerned that companies will attempt to force them to repurchase old games on new platforms to turn a quick buck.

Why is this being explained to you on a car website? Because the automotive industry may be about to engage in similar practices. Jalopnik recently published an account of a man buying a secondhand Tesla Model S, only to see it stripped of thousands of dollars in features.  (Read More…)

By on December 1, 2016

car crash (Daniel X. O'Neil/Flickr)

Automatic emergency braking (AEB) should be mandatory, not voluntary, say safety groups, some of which have sued in order to see it happen.

It’s something of an odd situation, as one of the people behind a lawsuit filed against the National Highway Transportation Safety Administration is an ex-NHTSA administrator. (Read More…)

By on October 24, 2016

CarMax in Raleigh, Image: Ildar Sagdejev [GFDL or CC BY-SA 4.0-3.0-2.5-2.0-1.0]/Wikimedia Commons

When is a completed inspection report not a completed inspection report? When it’s issued by CarMax, a California appeals court has ruled.

The court found the country’s largest used vehicle retailer in violation of a state law requiring detailed inspection checklists for certified used vehicles, Automotive News reports. The ruling, which stems from a lawsuit filed by a customer who claimed CarMax sold him a “certified” lemon, shines light on the retailer’s dodgy vehicle inspection practices. (Read More…)

By on October 24, 2016

fusion-hybrid-window-sticker

It was called The Automobile Information Disclosure Act of 1958 and it was sponsored by Almer Stillwell Monroney, the Senator from Oklahoma who preferred the colloquial nickname “Mike” and whose other legislative priority in 1958 was to create the FAA.

We owe Mike Monroney a lot. He was from that long-discredited and long-forgotten breed of old privileged men who believed there was such a thing as the public interest and that they had a genuine duty to act in that public interest. As with Rudolf Diesel, history has paid him the supreme compliment of omitting capitalization — it’s common for “monroney” to be used in correspondence or business as a mere noun denoting the window sticker in a new car.

We take the monroney for granted nowadays. There are few of us left alive who can remember the days when a car did not have its price and equipment fully and forthrightly glued to the inside of its rear passenger window. In fact, very few of us take the window sticker at all seriously. Everybody knows that in the modern car market the dealer invoice is the “real” sticker, unless you’re talking about a Ferrari or something where the MSRP is just a starting point for further discussions based on one’s history with the marque, the dealership, and/or Goldman Sachs. But the protection and information offered by that label in the window is real, it is meaningful, and it is absolutely critical to any remotely ethical business transaction between the dealer and the consumer. (Read More…)

By on July 8, 2016

tdiengine

A software fix designed to bring sidelined 2.0-liter diesel Volkswagen models into compliance just made the vehicle dirtier, a European consumer group claims.

According to Reuters, the Italian consumer group Altroconsumo tested an Audi Q5 that underwent Volkswagen’s technical fix, only to find that nitrous oxide emissions were 25 percent higher than before. (Read More…)

By on May 12, 2010

President Obama has weighed in on a crucial matter facing legislators attempting to overhaul America’s financial system: whether or not auto dealer finance should be subject to regulation by the new Consumer Protection Agency. Unsurprisingly, he has come down on the side of regulation, specifically echoing concerns voiced earlier by the Pentagon. The National Automobile Dealers Association has vowed to fight attempts to regulate dealer finance.

Statement by President Obama on Financial Reform
Throughout the debate on Wall Street reform, I have urged members of the Senate to fight the efforts of special interests and their lobbyists to weaken consumer protections.  An amendment that the Senate will soon consider would do exactly that, undermining strong consumer protections with a special loophole for auto dealer-lenders.  This amendment would carve out a special exemption for these lenders that would allow them to inflate rates, insert hidden fees into the fine print of paperwork, and include expensive add-ons that catch purchasers by surprise.  This amendment guts provisions that empower consumers with clear information that allows them to make the financial decisions that work best for them and simply encourages misleading sales tactics that hurt American consumers. Unfortunately, countless families – particularly military families – have been the target of these deceptive practices.

(Read More…)

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