By on May 21, 2019

As ride-hailing services utilize the personal vehicles of contractors, rather than a commercial fleet of their own, repairs and recalls have to be handled by individual drivers. While it shouldn’t be a revelation that some recalls fall through the cracks, Consumer Reports is concerned that the ratio of unaddressed safety issues are unbecoming of companies pushing multibillion-dollar IPOs.

“Uber and Lyft are letting down their customers and jeopardizing their trust,” suggested William Wallace, products policy manager for Consumer Reports. “Uber’s website says people can ‘ride with confidence,’ while Lyft promises ‘peace of mind,’ yet both companies fail to ensure that rideshare cars are free from safety defects that could put passengers at risk.”  (Read More…)

By on April 22, 2018

autonomous hardware

Thanks to the incredibly lax and voluntary guidelines outlined by the National Highway Traffic Safety Administration, automakers have had free rein to develop and test autonomous technology as they see fit. Meanwhile, the majority of states have seemed eager to welcome companies to their neck of the woods with a minimum of hassle. But things are beginning to change after a handful of high-profile accidents are forcing public officials to question whether the current approach to self-driving cars is the correct one.

The House of Representatives has already passed the SELF DRIVE Act. But it’s bipartisan companion piece, the AV START Act, has been hung up in the Senate for months now. The intent of the legislation is to remove potential barriers for autonomous development and fast track the implementation of self-driving technology. But a handful of legislators and consumer advocacy groups have claimed AV START doesn’t place a strong enough emphasis on safety and cyber security. Interesting, considering SELF DRIVE appeared to be less hard on manufacturers and passed with overwhelming support.

Of course, it also passed before the one-two punch of vehicular fatalities in California and Arizona from earlier this year. Now some policymakers are admitting they probably don’t understand the technology as they should and are becoming dubious that automakers can deliver on the multitude of promises being made. But the fact remains that some manner of legal framework needs to be established for autonomous vehicles, because it’s currently a bit of a confused free-for-all.  (Read More…)

By on October 22, 2017

Tesla Model 3, Image: Tesla

Tesla Motors and Consumer Reports have enjoyed a fairly contentious relationship with each other over the last few years. The nonprofit consumer advocacy organization had previously slighted the Model S for being unreliable and unsafe, but upgraded that analysis as Tesla continued improving the model. In this year’s consumer survey, the model received higher marks —receiving “above-average reliability for the first time ever.”

However, the Model X suffered a dismal showing and Tesla was outraged that CR gave the Model 3 a predictive average reliability score without even having driven it. The publication was quick to respond, however, and suggested the manufacturer may have misunderstood what was a fairly positive rating for an unproven platform.

While the exchanges seem somewhat trivial and maybe a little petty, this is the kind of automotive drama that’s simply too fun to ignore. For whatever reason, Tesla seems unwilling to remain silent whenever some bad publicity heads its way. While it’s far from the only automaker to do this, its relationship with Consumer Reports has been filled with very specific ups and downs. (Read More…)

By on May 25, 2017

tesla model-s-rear

Tesla Motors has won back some of Consumer Reports’ respect after being criticised for failing to include automatic emergency braking in recently built vehicles. The absence of the safety system really irked CR, resulting in a points deduction on all of the brand’s existing models. Tesla said it was abnormal to see vehicles of the same generation missing preexisting safety features and docked the Model S and X two points apiece.

“When we purchased our latest test car, we were assured automatic emergency braking would be enabled by the end of 2016,” explained Jake Fisher, director of Consumer Reports’ Auto Test Center. “We’ve been waiting for this important safety feature, which is standard equipment on much cheaper cars.”  (Read More…)

By on April 10, 2017

Couple buying cat Courtesy chronicleherald.ca

Fine print exist almost entirely to float something egregious under the radar. People get law degrees and spend countless hours decrypting the tiny text to see who got the better of who in a courtroom. If you see fine print in an advertisement, it usually means the drug you desperately need has life-ruining side effects, or the deal that seems too good to be true has horrible stipulations. It’s more or less a legal way to lie to you.

Dealerships use this all the time with the classic triple zero gimmick: NO Money Down, NO Factory Financing, and NO payments until October!

However, if you take a peek below the giant block lettering promising you the greatest deal of a lifetime, you’ll see infinitesimal print that reads, “With Approved Credit to Qualified Buyers.” If you have to wonder if you are a qualified buyer, I can already assure you that you are not. Blessedly, a new website called Disclaimers Online wants to give consumers a sturdier leg to stand on.  (Read More…)

By on March 1, 2017

gear selection joystick

Oddball gearboxes have been around forever. Cord’s 810 had a Wilson preselector back in the 1930s, Chrysler had the the mid-century pushbutton PowerFlite, and Oldsmobile was throwing Hurst Lighting Rods into its H/O cars in the 1980s. However, the overwhelming majority of automatic and manual transmissions have come with a strikingly familiar column or floor-mounted shifter. More recently, automakers have become a little more experimental.

Modern electronics allowed for an influx of paddle shifters, followed by an array of gear selectors that seem to serve aesthetics more than basic function. Knobs, buttons and joysticks are replacing traditional designs, occasionally at the expense of consumer safety. (Read More…)

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