By on February 14, 2018

2018 Lexus LS 500h

J.D. Power and Associates continued their now routine praise of Buick, Lexus, and Porsche by giving the brands top honors in the company’s latest annual dependability study.

The survey, which assesses the number of reported problems per 100 vehicles during the first three years of vehicle ownership, resulted in Lexus achieving top marks with only 99 claimed issues. Toyota’s premium brand (which has won seven years running) was followed closely by Porsche with 100 reported problems, whereas Buick was the “mass market” brand with the fewest faults at 116.

Issues pertaining to audio, communications, navigation, or entertainment systems continued to yield the highest number of complaints from consumers in 2018. However, the gap between luxury and mainstream brands appears to be closing, as most of last year’s top performers lost a little ground to mid-level mainstream competitors. Infiniti saw the most improvement overall, coming from the bottom of the pack in 2017 to take 4th overall this year. It was followed by Kia, with 122 problems per 100 vehicles — proving that premium levels of quality are not exclusive to premium brands.  (Read More…)

By on October 25, 2016

2016 Toyota Prius Touring

Buick grabbed much of the limelight when Consumer Reports released its 2016 reliability survey results yesterday, earning the best-ever brand ranking of any domestic marque. But atop the leaderboard, Lexus and its Toyota parent brand continued the automaker’s reign.

Not surprisingly, three of the five most reliable vehicles in America are therefore Lexus and Toyota products. With the Lexus GS and Toyota 4Runner, the top 10 list is half-filled with Toyota products. Only one vehicle in the top ten is a domestic, the eighth-ranked Chevrolet Cruze.

They may be reliable, but do Americans actually want these vehicles? We took a look at the five least reliable vehicles in America and realized that, yes, in some cases, Americans do want them. In fact, the vehicles on the least reliable list account for 2.7 percent of the U.S. new vehicle market.

When it comes to the five most reliable vehicles in Consumer Reports’ survey, less than 1 percent of the market’s buying habits are represented. (Read More…)

By on October 24, 2016

2016 Fiat 500L, Image: Fiat Chrysler Automobiles

Consumer Reports released its new car reliability ratings today, and one company should take a long hard look at itself in the Italian-American mirror.

The annual report covers brand reliability and includes a list of the 10 best, and worst, vehicles in terms of reliability. While there are some predicable favorites, Buick managed to hit an unexpected home run and electric vehicle manufacturer Tesla surprised everyone with reports of mechanical issues stemming from — get this — the electronics.  (Read More…)

By on April 13, 2016

2012 Toyota Tundra – Image Source: Toyota Canada

Late last month, I determined the extent to which Canadians buy the most reliable vehicles according to automaker-supplied sales figures and J.D. Power’s 2016 Vehicle Dependability Study. In large measure, the vehicles that win their respective categories in J.D. Power’s Study are distinctly unpopular vehicles in Canada.

In the United States, the same group of vehicles are notably more common. But does J.D. Power’s VDS, a study which takes into account problems encountered by original owners of MY2013 vehicles over the course of their third year, have a measurable impact on U.S. buying habits? (Read More…)

By on April 24, 2014

 

coconut

Hi Steve,

What would be the most reliable car I can purchase for about $7000-8000? And what would be the upper limit on mileage that I would even consider?

(Read More…)

By on March 5, 2012

A FIAT is available in the United States for the first time in decades. It’s manufactured in Mexico. Volkswagen has an all-new Passat built in an all-new American plant. One of them appears to be defying expectations of unreliability. Which one would you bet on?

(Read More…)

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