By on April 11, 2019

Image: GM

A Chevrolet dealer in Chattanooga has a PR problem on its hands, and an FBI task force has a case to get to the bottom of.

Mountain View Chevrolet finds itself at the center of a bizarre story in which a disabled customer claims a salesman kidnapped him and threatened to kill him and his family if he didn’t withdraw large sums of cash from local banks. (Read More…)

By on November 9, 2018

Ed Voyles KIA Dealership, Image: details-design.com

TTAC Commentator Halftruth writes:

Can we talk about the absolute incompetence at dealerships?

  • Mild issue: Bought new SUV for wife back in 2010. Wife complains that “something not quite right.” I drive it and notice something slightly off. Take it to dealer, no trouble found. On a whim, I check the tire pressures: 40 psi, 37 psi, 45 psi and 35 psi. I called the dealer on this as they missed it TWICE. Once during prep and once when brought in for the original complaint. I asked how could they miss this and was told “well, it is a new machine and some of the guys are having trouble with it.” To which I replied, “I don’t have a machine and I was still able to troubleshoot this and DO YOUR JOB!” Service manager was not happy with me.
  • More severe issue: I went for a late-model used sedan and picked a local dealership that I had bought cars from 3 times before. I test drive a car, like it, come back with the wife and decide this is it. I backed the car in and by mistake popped the trunk; the young salesman was all too eager to show my wife the trunk and how clean it was. I saw a pushpin sitting in the spare tire area. I asked the salesman, “you know what this is, right?” He said no. I explained this is one of the pushpins that attaches the bumper underneath. He turned white and I got right under the car and, sure enough, the bumper was not attached well and was flopping around. At that point I asked for sales manager and asked about their 172 point inspection and if there were any accidents on record. They had no answers. We ended up agreeing to them fixing the bumper and replacing the battery, as it had shown some signs of weakness after sitting a couple of days on the lot. I was trading in a truck and the trade deal was very favorable, so I went with it. I come to pick it up and bumper is not fixed, battery not replaced, and the tire pressures were all low. I left and bought elsewhere.

Kindly shine some light on this.

(Read More…)

By on February 13, 2018

cars dealer dealership, Image: HappyAlex/Bigstock

While sales numbers are a decent metric for assessing volume, they don’t give an accurate representation of what’s actually happening at the dealership. Instead, the figure represents the number of models an automaker was able to move from the factory. Theoretically, a manufacturer could load up a bunch of trucks at the end of the month and count them as “sold” to bolster volume — whether or not real people actually bought them.

Dealer throughput is better for assessing the current consumer climate. But we’re sure you won’t be surprised to hear that it’s cold and only expected to get colder. U.S. dealership throughput, the average number of new-vehicle sales per dealership, is expected to slip 2.9 percent this year. That equates to a mean of 920 vehicles in 2018, down from 947 in 2017. (Read More…)

By on September 28, 2017

CarMax Dealer

Over 25 percent of the used vehicles sold through eight CarMax locations in the United States had recall defects that were not addressed, according to a recent safety report.

The 2017 study, conducted by the Center For Auto Safety, the Consumers for Auto Reliability and Safety Foundation and the MASSPIRG Education Fund, noted that vehicles with unresolved safety recalls  had more than doubled since 2015 at the five locations surveyed in both years. That is worthy of a raised eyebrow or two.

Questions remain, however. While the review cites numerous locations selling vehicles with what many would consider unacceptable issues, we don’t definitively know if this is indicative of CarMax as a whole. But lets face it, there were 64 million vehicles recalled for safety problems last year — exceeding the total for the previous three years combined. (Read More…)

By on September 18, 2017

Dealer Showroom

Car dealerships are an American institution. Often controlled by a patriarch with an unusual amount of sway in the local community (and their sometimes cosseted children), dealer franchises dot the country’s landscape like moles on a back. Isolated near exit ramps, they serve as gleaming beacons of civilization as you traverse through long expanses of wilderness on a road trip.

North America wouldn’t be the same without them but, according to one automotive regent, irreparable change is coming to the dealer networks we’ve become begrudgingly accustomed to. Bill McDaniels, president of McDaniels Automotive Group, runs a half-dozen stores selling selling Acura, Audi, Porsche, Subaru, and Volkswagen-branded vehicles in South Carolina. He’s one of those automotive viceroys mentioned earlier, right down to having his son as the chief operating officer for his business, and he’s convinced the era of family-owned dealerships is almost over.

Is this one man’s paranoid delusion or an astute observation of industrywide trends?  (Read More…)

By on July 21, 2017

2013 Volvo S60 T5 AWD, Engine, 2.5L 250HP I5, Picture Courtesy of Alex L. Dykes

Ed Writes:

Sajeev,

I bought a 2012 Volvo S60 originally, but there was an ongoing issue the dealer could not fix. Amazingly, it offered to replace the car with a 2013 model after about 10 months of trying to fix the issue (at no cost to me). So, kudos to the dealership — I obviously feel like they did me a solid.

Fast forward to today and my 2013 S60 now has 60,000 on the odometer. During the last oil change cycle, I got a “low oil” warning pop up for the first time around 55,000 miles. I pulled over and the car was almost bone dry. I put in a couple of quarts and called the dealership. Since it was close to the oil change time, they asked that I just bring it in for a quick look and oil change. I did so, and now, just 3,500 miles after that dealership visit, I noticed my oil level has gone from the top of the “normal” range on the dipstick to the bottom. At this rate, my oil level will return to bone dry again in the next 1,000-2,000 miles.

On the Volvo forums there are a number 2012 models with oil burning issues and it looks like the dealers are all over the place when dealing with this issue, especially with cars that are out of warranty (in terms of goodwill assistance). So, do I press my luck and see what the dealership will do to help here or just trade it in for another car and keep quiet about the issue, considering their past goodwill towards me?

From what I read, it seems like the first step is a ring replacement ($3k) and if that doesn’t work, an engine replacement ($$$). Any thoughts?

(Read More…)

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