#WaymoOne

The self-driving Chrysler Pacifica vans operated by Alphabet-owned Waymo didn’t know they were under surveillance, but indeed they were. Reporters from the Arizona Republic were on their tail, watching as the autonomous vans — safety driver behind the wheel — tooled around the streets of the Phoenix, Arizona metro area for a period in October. In total, the rolling stakeout covered 170 miles of sun-drenched roadway.

Earlier this week, Waymo announced it had become the first company to offer a commercial ride-hailing service (“Waymo One”) using autonomous vehicles, even though there’s still a live human being behind the wheel. That employee’s job is to monitor the vehicle and take over if needed, as self-driving tech is still in its early days. There’s bugs to be worked out.

What the newspaper’s surveillance showed was that vehicles operating “by the book” — ie, with a strict adherence to the rules of the road and an abundance of caution — sometimes don’t mix well with humans. Go figure.

We’ve arrived. It’s officially #TheFuture.

After years of talk within the auto industry, Waymo says it will become the first company to offer a commercial taxi service using autonomous vehicles when the program launches in Arizona today. Called Waymo One, the Google subsidiary plans to offer the first batch of rides to the 400 individuals who participated in the firm’s pilot program. Afterwards, the service will be expanded to more riders in a broader area.

As with the company’s early rider program, Waymo wants to keep the launch small to assess demand while continuing the company’s testing in an environment it feels comfortable with. Based on the growing assumption that autonomous vehicles can’t handle inclement weather, Arizona seems like the perfect place to keep working out the bugs.

Similarly, public complaints have indicated Waymo’s fleet of Chrysler Pacificas may not yet be perfected.