#Warranty

We told you the other day about a Toyota owner who is upset a damaged engine won't be covered under warranty after he drove his car on the track.

We've also covered an issue in which Ford Bronco owners complain that a factory feature has damaged their vehicles after off-road use -- and that Ford is denying warranty claims.

Car dealerships are a conundrum. For decades, they’ve prevailed despite changes in every aspect of what occurs at a new car dealership. The big question is whether they will continue doing business as they have, or will there be changes to a system that’s out of touch with buyers today?

A friend once had a ’94 Olds 88 with delaminating paint, souring the Olds ownership experience and causing him to pine for his recently departed ’86 model. The newer model’s hood and trunk lid looked like hell, but at least he wasn’t alone in his misery (there were a lot of peeling 1990s GM cars on the road at the time).

Toyota owners, on the other hand, are used to bragging about their vehicles’ longevity, dependability, and solid resale value, making issues like peeling paint a black eye in an otherwise wholesome relationship. It’s worth noting that they’re among the most loyal customers on the market.

These owners will be happy to hear the automaker plans to cover the cost of applying a whiter shade of pale to the exterior of their older Toyota models.

Usually, talk of an extended warranty is waved off as a money-making scam by thrifty buyers in the final moments of a sale. And, usually, it’s the dealer offering the coverage. The buyer sees their total amount owing skyrocket on the finance manager’s computer and quickly signs for the agreed-upon amount, thankful to have escaped the building with his or her original payment calculations intact.

Uncertainty lies years down the road, but the thrill of new vehicle ownership muscles those fears to the back of the mind as the driver motors home, fingers crossed.

General Motors wants buyers to embrace that extra peace of mind, but it wants the coverage to come from the factory, not from a dealer extended warranty or service contract. On Monday, the automaker announced an extended factory warranty for vehicles spanning its four brands, and, right on cue, complaints arose from those tasked with selling the cars.

One day, if we’re lucky, we’ll see a documentary showcasing old Saabs in their natural habitat. The slinky 9-3 plying the interstate between Burlington, Vermont and the Connecticut coast, a valiant 9000 prowling between a Denver lawyer’s office and home, and a black 900 convertible sneaking up on a rural farmers’ market.

David Attenborough will handle narration duties.

Until that time, we can draw comfort that a conservation program exists to keep this extinct brand on the road. Started last fall by the defunct automaker’s official parts supplier, the warranty program means Saab owners in the United States, Britain, and the brand’s Swedish homeland can look forward to smaller maintenance bills in the future.

This commercial is not a circa 1970 follow-up to 1969’s infamous Woodstock Music & Art Fair. It’s not a the result of marketers in the 1980s looking back 10 or 15 years. It’s not Volkswagen’s late-to-the-party retro take on counterculture. No, this is Volkswagen’s People First Warranty commercial from 2017. Today.

It is a wholehearted embrace of Volkswagen’s history. The Microbus. An original Beetle. Hippies.

“I think what’s powerful about it,” Volkswagen of America’s marketing director Greg Tebbutt says, “is we’ve got a heritage story that is unique to us and only we can tell.”

But there’s something conspicuously absent from the 60-second “Rain” spot.

♪ Stand by your cars (temporarily),
And show the world you love them (temporarily) ♪
– Not Tammy Wynette

Mitsubishi Canada has decided to double the length of its comprehensive warranty and the duration of its roadside assistance, standing by its products like never before, and like nobody else, in celebration of the company’s 100th anniversary.

The celebration won’t last. Mitsubishi’s willingness to stand by its products for a decade goes only so far. One-upping Herman Cain’s 9-9-9 campaign pledge, the “10-10-10” plan — 10-year/160,000-kilometer comprehensive coverage and 10-year/160,000-kilometer roadside assistance, in addition to the existing 10-year/160,000-kilometer powertrain warranty — is a limited-time promotion.

“For the summer of 2017, we’re making the best warranty in the business even better,” says Mitsubishi Motor Sales of Canada CEO Tony Laframboise.

Thus, this is the summer of Outlanders, Canada. The summer of RVRs, Canada. The summer, I dare say, of Mirage.

Longtime TTAC Commentator Nate writes:

Hello Sajeev,

An acquaintance bought a PT Cruiser new in 2002 and did some minor customizing, drove the crap out of it for a few years, then the transmission failed. Apparently, they “all do that.” So here’s the deal: I was out scavenging vintage (’77~’85) Mercedes parts and ran across a rolled and totaled 2008 PT Cruiser: can its transmission be used in his 2002 model ?

He seems to think that 2002 is a one-year-only deal. He’s disabled and on a tight budget, says the car is worthless even though it’s pristine, but he’d like to fix it if possible. Unfortunately. rebuilding the current transmission is not in his budget.

Any thoughts or comments would be helpful, but no, I won’t be doing a tranny swap on this cute little car.

“Why,” the artist formerly known as Danger Girl snarled, waving a few stapled pages in the face of the frightened-looking, weasel-faced service advisor, “is there a balance payable on this?”

Anonymous writes:

Hi Sajeev,

As a long-time reader of Piston Slap and TTAC, I never thought I’d be writing for advice. You see, I usually buy new or manufacturer-certified cars with warranties and loaners and all the benefits that the extra money affords. Surely, any problems would be handled lovingly and without hassle by the dealer and maker. Mostly that’s been the case, but not this time …

Volvo announced today it will warranty any replaced part and labor, not including wear-and-tear items and accessories, for the life of the car. The coverage extends only to service at dealerships.

Volvo owners will pay for the initial replacement parts and labor on vehicles with expired warranties, but Volvo will pay for any additional service on that part for as long as the owner has the car. The parts warranty covers all models from all years and will be honored at all North American Volvo dealerships, according to the automaker.

Jimmy writes:

I hope this new year finds you well. Back in 2007 I bought a new Hyundai Santa Fe. Nothing special, no ABS or four wheel drive. But it did have 20”s on it with low profile 12 inch wide tires. Later that year I had the chance to drive it in the snow. First time ever. Was not a good time.

Way back on August 13, 2013, just two comments into the discussion in which I trumpeted to the world the selection of the Chrysler Town and Country S as the chariot of choice for the mid-size Kreutzer family, user “Infinitime” wrote: The only hesitation I have about buying a Caravan when the time comes, is their propensity to use the most fragile components for the automatic transmission. Hopefully, the design of the new six-speed has finally addressed this concern. Well, here we are just a year and three months later and I am forced to acknowledge the wisdom of the best and the brightest and ponder, once again, why it is that transmissions always seem to grenade on rainy, crappy days.

Mehran writes:

Greetings to you Sajeev and your evil twin Sanjeev, (yeah he’s dead to me – SM)

First of all thank you very much for answering my other question, just to give you an update on that, I ended up not buying the extended warranty. Now we recently bought a 2012 Toyota Highlander Limited to replace my wife’s old car(V6, 5 Speed automatic with the towing package which adds the trans cooler) it has 34K miles and this one has the extended warranty (100K or 2019). The issue that we have with the car is as follow, after a cold start (in the morning) if I put it in any gear (D or R) something funny happens, the transmission acts funny, it goes in and out of the gear couple of times. For example if I want to back-out of the garage when I put in R and give it a little gas it starts going but for a quick second it seems like that the transmission dis-engages and then re-engages and the tachometer jumps from 1K to 3K. If I wait about 10 sec after I start the car and then put in gear everything is OK.

Starting in the model year 2015, Mazda Canada is extending its new vehicle warranty program to include unlimited mileage, while retaining the time limits on its coverage.