Automakers Need to Improve Voice Command Systems ASAP

Amazon’s Echo has already invaded homes across North America, but it’s now beginning to creep into vehicle infotainment systems. My parents have one and both are quite fond of its ability to answer basic queries through intuitive voice commands. Though my mother refers to the system as my father’s “new wife,” it prefers to be addressed as Alexa when being issued instructions. If you need another point of reference, it’s reminiscent of Apple’s Siri, the computer from Star Trek, and any other automated technology using a female voice as the primary interface.

However, as handy as these systems are, they sometimes make mistakes. Alexa is great at giving me the weather but, when you give her more complex requests, she’ll sometimes get confused. That’s not a big problem when you are able to whip out your phone and go online, but it can be real annoying when driving. Early voice command interfaces in automobiles were infuriating — it was often easier to give up and input whatever information you were trying to shout at Ford Sync, BMW iDrive, or whatever decade-old system you happened to be using.

Thankfully, voice recognition is far better now than it was in 2008. But with so many concerns about automotive safety cropping up, it’s a little surprising that nobody has yet perfected an interface that effectively allows motorists to keep their hands where they belong — on the wheel.

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  • GregLocock "The automaker did announce a $406 million investment in Michigan (the state where it has seen a large number of layoffs recently) on the same day as its rebuttal to the NDC. However, that may have been something it was already working on before the dealer letter went out."Well golly gosh, that's insightful, no wonder we come to TTAC to be informed. Car companies routinely spend half a billion dollars on a whim. Not.
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