#Reliability

It’s an Audi, what do you expect?

TrueDelta recently updated the stats from its Car Reliability Survey to include all of 2012. Unless the car in question is a 2010 model (covered by J.D. Power’s VDS), statistics that indicate how it has been holding up since last April aren’t available anywhere else. Put another way, we’re currently eight months ahead of the folks with the new auto issue.

Among fairly new cars, so few received red “sad faces” (for an especially high reported repair frequency) this time around that we can cover them all here.

For every Junkyard Find of, say, a Malaise Era bomb that fired several torpedoes into the already leaky hull of a once-great car company, there will be at least one reader who writes a comment that goes something like “I bought one of these cars new, and it went 300,000 trouble-free miles on logging roads in Trinity County. This car’s bad image was undeserved, folks!” Just as it’s possible to have fun with a rented Corolla (just kidding, there is no way to have fun of any sort in a rented Corolla), it’s possible for a first-gen Excel or Sterling 827 to survive like a Slant-Six Valiant sedan.

TrueDelta has updated the stats from its Car Reliability Survey to cover through the end of September, 2012.

Elsewhere you’ll read that, for the 2013 Mazda CX-5, “first year reliability has been well above average.” We can’t tell you how the CX-5 performed during its first year, since the first few cars only arrived at dealers late last February (less than two months before that other survey was conducted). We can tell you that, in the seven months after the first Mazdas were delivered, few of them required repairs. Same conclusion, just an average of 3.5 months of data per car instead of a couple of weeks.

We came within a response or two of having a full result for the Scion FR-S and Subaru BRZ sports cars. Through the end of September they were looking better than average. But enough owners have recently reported problems with tail light condensation and a chirping fuel pump (the latter probably experienced in our press fleet pre-production car) that their score will worsen with future updates. If no further problems creep up they’ll have middling-to-poor scores for a few quarters, after which they could regain a better-than-average stat.

Ford took a swan dive in the latest Consumer Reports reliability rankings, finishing second-to-last ahead of Jaguar in the standings. To the Blue Oval’s credt, the poor ratings don’t tell the whole story.

The best deal.

Most consumers use this phrase interchangeably with what they really want. The best car.

The question is whether they can find both at the same place.

Whenever we post about a Volkswagen, comments about reliability (or, more specifically, the lack of it) inevitably follow. So few will be surprised that, with the latest update to TrueDelta’s car reliability stats, the 2012 Passat again received subpar marks. Though the big sedan’s score is better than earlier, it remains considerably worse than most other 2012s. Digging through the repair reports, a common cause emerges. Ignition coils aren’t failing. Nor are window regulators. Instead, the most common problem for these cars happens to be rattles.

Luke writes:

Hi Sajeev:

Unlike a lot of those seeking your sage advice, I’m not going to ask you whether or not I should buy a different car. I know I am buying a different car. My mind is made up, so don’t take any of my words as a question about soldiering on with what I have. My summer car is a mint, nicely upgraded 1994 Chevrolet Camaro Z28 (full Spohn/Strano suspension, hopped up LT1, Corvette brakes, etc) with 60K miles and it is not going anywhere. What I need is a new winter/utility vehicle…

Last March I shared some preliminary car reliability stats for the FIAT 500 and new Volkswagen Passat. The 500 looked very good at the time. The Passat was at the other extreme. Another three months have passed, and TrueDelta’s car reliability stats have been updated to include owner experiences through the end of March 2012. In these updated stats, the FIAT remains excellent while the Passat has improved. But in J.D. Power’s annual Initial Quality Survey (IQS), released yesterday, they’re both awful. What gives?

Ever since I began writing about cars for various online publications, one argument keeps showing up in readers’ comments: Many European cars that are regarded by Americans as totally flaky (e.g., Fiats, anything French) are considered quite reliable in their home continent. The subtext of this argument is generally “You can’t let Americans have anything nice, because they’ll destroy it like a bunch of chimpanzees given unlimited meth and armed with claw hammers.” Meanwhile, the American readers of these comments usually fulminate about Yurpeans being a bunch of public-transit communists who don’t understand cars. This age-old debate— which I suspect appeared for the first time in an automotive BBS, circa 1979— surfaced again in the comments of yesterday’s Cadillac Catera Junkyard Find. What’s going on here?

We’re all aware that buying a first-year car can be risky, especially early in its production run. But how soon does the risk go away? Conversely, a new car model can initially seem problem free, only to have a common problem pop up once the cars have a few thousand miles on them. To cover both scenarios, TrueDelta promptly updates its car reliability stats four times a year, not just once a year after a half-year delay. Our recently updated reliability stats over owner experiences through the end of September 2011.

Put another way, the stats you’ll find elsewhere cover the same time period TrueDelta’s did two updates ago, back in May. How much difference can half a year make? In the case of some new Fords, quite a bit. A year ago the Fiesta had a reported repair frequency of 130 repair trips per 100 cars per year, about three times the average. Six months ago this had improved to 102, still much worse than average but heading in the right direction. With the latest update it’s 66 and within the range we consider “about average,” if still a little on the high side. Our earliest data for the 2012 Ford Focus suggested that it might similarly have a buggy launch, but after including more recent months its stat is 42 repair trips per 100 cars per year, very close to the average. Ford appears to have fixed the early bugs very quickly. But not quickly enough: other sources, using survey data from last spring, will report “worse than average” for at least the next year.

Thanks in part to the help of people from TTAC, TrueDelta received a record number of responses to July’s Car Reliability Survey—over 22,300. Updated car reliability stats have been posted to the site for 570 model / model year / powertrain (where warranted) combinations. With partial results for another 464 cars, the total is now over 1,000. These stats include car owner experiences through the end of June 2011, making them over a year ahead of some other sources.

With a new generation of BMW 3-Series on the way, you expect to see plenty of photos of it testing on the Nürburgring’s Nordschleife. What you don’t expect to see: photos of it being towed through the “Green Hell.” According to Auto Motor und Sport, this prototype’s breakdown on the ‘ring is “unusual at this stage of development,” but the German publication notes that the defect that caused it is unknown. They simply write that, in the midst of a test drive, the next-gen Dreier “ran out of breath.” Hopefully the boys at BMW will be able to suss out the problem before the new Dreier launches in Europe next year… nobody likes to see a car like the 3-Series making its way through the Nürburgring on a trailer.

I designed TrueDelta’s Car Reliability Survey to provide information an average of ten months ahead of the established annual surveys. Early last December we shared with TTAC readers that ” Early data on the Ford Fiesta is not good.” Then, in early March, we stated about the 2011 Fiesta and the 2010 Taurus that ” Ford does not appear to have tested either model thoroughly enough.” The late February release on the TrueDelta site went a step farther, asking, “Is Ford slipping?” The answer last week from Ford: “Yes, but we’re going to fix it.”

Thanks in part to the help of people from TTAC, TrueDelta received a record number of responses to April’s Car Reliability Survey—over 22,000. Updated car reliability stats have been posted to the site for 559 cars, up from 534 three month ago. There are partial results for another 418. These stats include car owner experiences through the end of March 2011, making them at least eleven months ahead of other sources.

Thanks in part to the help of people from TTAC, TrueDelta received a record number of responses to January’s Car Reliability Survey—over 21,000. Updated car reliability stats have been posted to the site for 534 cars, up from 488 three month ago. There are partial results for another 378. These stats include car owner experiences through the end of December 2010, making them at least eight months ahead of other sources.