#OnlinePurchases

Starting in 2022, Mercedes-Benz will be launching new services allowing customers to use fingerprint scans to verify purchases from inside their vehicle. While this makes it sound as though the feature will be limited to feeding the meter, fast food, gasoline, and the occasional tech-savvy prostitute, parent company Daimler said it was an important step forward for its MBUX multimedia interface and the general trajectory for luxury vehicles as a whole.

Seniors, the Silent Generation and Baby Boomers alike, have adopted new retail habits. Large gains in digital spending have largely been a result of the pandemic, although many who have embraced these changes will likely stick with them post-pandemic.

Daimler is updating its “Mercedes me” app to include on-board purchases via a virtual store, available across the globe. With the 2019 Mercedes-Benz A-Class, B-Class and GLE, customers can even order some optional equipment online after purchasing their vehicle. According to the manufacturer, customers can subsequently purchase digital radio, smartphone integration with Apple Carplay or Android Auto, and enhanced navigation. Think of it like downloadable content (DLC) in video games or new apps for your phone, only for your car’s MBUX infotainment system.

While it’s handy to have the ability to add optional equipment remotely, we’re always hesitant to praise anything that monetizes digital content. DLC and microtransactions have really pitted the gaming community against publishers, resulting in some pretty heinous schemes to nickel and dime the customer base. Now, the trend has moved beyond the borders of that industry and into the automotive sector.