#Maintenance

Robin writes:

Thanks so much for the data on fuel additives. I did later determine that it also can be a salve for ethanol-afflicted soft bits in the fuel lines. Here’s the deal though. My little 1994 Nissan Hardbody is a delightful little vehicle.

The average Toyota Camry likely sells for somewhere in the neighborhood of $25,000.

What if you could buy a more durable version of that Camry for, say, $33k…. and get a bumper to bumper lifetime guarantee?

Just Imagine What I Can Do To Your Car!

Everybody wants a deal. But precious few people are willing to change their habits to make their deal last longer.

Between the comments, private messages and emails, you, the readers, sent over 100 comments on how to get the smoke smell out of Project Volvo. Thank you for providing me one of the rare opportunities to harness “crowdsourcing” in a way that isn’t some nebulous social-media pie-in-the-sky frivolity. I’ve made great strides with shampoo and vinegar/water solutions, and will be moving on to coffee grounds and other tactics. In the mean time, something else has caught my attention.

Patrick writes:

Okay, I have a question. Strictly follow the manufacturer’s suggested maintenance schedule, or only perform demand maintenance?

How many of you have ever eaten horse chow? What? You don’t know what it is? Well it’s made out of four key ingredients. Oats, olive oil, honey and a bit of peanut butter added if you want extra richness. It’s the basic original granola and for the last fifteen years it has encompassed most of my breakfasts. Sounds healthy and a bit dull on paper. But it’s surprisingly good to eat.

Which brings me to a related question about our cars. What we can do to and for our own vehicles to keep them healthy and running strong?

Three years ago I suggested that Detroit win back car buyers by doing something no one seemed to be doing: provide customer care deserving of the name. In a similar vein, Steve Lang recently asked readers whether manufacturers or the government should do more when a model commonly suffers from an expensive problem. Well, according to an article in Automotive News this week GM has strongly encouraged its dealers to pick up the tab on more out-of-warranty repairs to reward and create loyalty.

According to the article, the bottleneck hasn’t been GM—the customer care money has been there, but dealers have been too tight with it because of fears that GM would punish them if they spent it. Why did dealers have these fears in the first place? The article doesn’t say. The important thing isn’t how these fears came to exist, but that they’re currently unwarranted. One dealer calls the new “open pocketbook” approach to keeping customers happy a “seismic shift.” Problem solved?

Thanks in part to the help of people from TTAC, TrueDelta received a record number of responses to July’s Car Reliability Survey—over 22,300. Updated car reliability stats have been posted to the site for 570 model / model year / powertrain (where warranted) combinations. With partial results for another 464 cars, the total is now over 1,000. These stats include car owner experiences through the end of June 2011, making them over a year ahead of some other sources.

TTAC commentator stephada writes:

Hello I drive a 2010 C4S, bought new, now with 42k miles and I am considering an Extended Warranty through a company called Protected Life, sold through the Porsche dealership. My service manager said they used to not offer this because they had trouble finding one that could cover things well enough, until they found Protected.

I’d like the Best and Brightest to weigh in on the specific example I’m facing. I’ve read the original B&B thread but it dealt with the issue philosophically and generally. I trust the B&B can help out again in my choices, as they did on the question of ”S or 4S?” [Ed: follow-up here].

The Detroit News’s David Shepardson reports that GM has requested the dismissal of a lawsuit alleging rear-suspension problems on 2007-8 model-year Impalas, on the grounds that

“New GM did not assume liability for old GM’s design choices, conduct or alleged breaches of liability under the warranty, and its terms expressly preclude money damages,” the response says.

The suit “is trying to saddle new GM with the alleged liability and conduct of old GM.”

For some time now, there’s been something of a low-scale war going on between OEMs and aftermarket parts suppliers just below the national media radar. The issue: whether or not aftermarket structural parts are as good as OEM parts. Ford has been a major proponent of the OEM-only approach, making the video you see above in hopes of proving that aftermarket parts aren’t up to the job. But the aftermarket is firing back, and they’ve made their own video in direct response to this one, which you can view after the jump.

You know those things that you never thought you needed, but once you had them you realized you never wanted to live without them again? According to Jean-Claude Kihn, Goodyear’s senior vice president and chief technical officer, it’s time to get ready for another such technology:

“A tire that can maintain its own inflation is something drivers have wanted for many years. Goodyear has taken on this challenge and the progress we have made is very encouraging. This will become the kind of technological breakthrough that people will wonder how they ever lived without.”

Goodyear doesn’t know when its “Air Maintenance Technology” will make it to the streets, but thanks to funding from the US and Luxembourg governments, they’re making progress.

Colliers International has come out with its 2011 parking survey results for North America [ PDF] and the world [ PDF], and you might be surprised by what people pay on average to let their car sit somewhere. The global expensive parking crown (on a monthly basis) goes to London’s West End, which runs a cool $1,014 per month… by comparison, the US average is $155.22 per month. On a daily basis, Copenhagen takes the cake with $73.11, with the highest daily rate in the US coming to $41 per day in Midtown Manhattan. Puts things into perspective, doesn’t it?

Electronics retailer Best Buy raised a few eyebrows when it began selling Brammo electric motorcycles alongside its flatscreens and Xboxes a few years back. Two years after that agreement was announced, however, Brammos are sold at only three West Coats Best Buys (one here in Portland, OR, two in California) and Brammo is expanding its own dealership network independently of the big box chain. Was Best Buy’s Brammo experiment a disappointment? If so, it’s not stopping the retailer from pursuing other electric vehicle opportunities, as Best Buy’s mobility and transportation honcho Chad Bell tells Automotive News [sub] that it’s talking to electric car firms about a possible retail deal.

We are having conversations with some of the startups. I would say the conversations are going well. We are very excited about several partnerships that we can’t talk about yet. We probably get more traffic in a weekend than some of these dealers do in a month. The benefits for a small automaker trying to cobble together a sales and service network are obvious.

And despite the emphasis on startups and his use of the term “cobble together,” Bell insists that electric mobility is a long-term strategy for Best Buy.

According to Bell, even business opportunities like contracts for special EV customer training for dealerships are a possibility. But the shape of EV dealership experiences is still unclear, as (for example) Tesla has insisted that it doesn’t need a widespread dealer network because EVs need “next to no maintenance.” But clearly EVs aren’t fundamentally different from gas-powered cars in their needs for a service network. For example Tesla has not been able to deploy a multi-speed EV transmission on its Roadster (in fact, Brammo just announced what appears to be the first geared electric vehicle), and even its single-speed Roadster needs a $1,000 annual “tune up.” As geared EVs become more common, their maintenance and service needs will likely increase, and doing without dealers will become less of an option. Whether Best Buy and its “Geek Squad” can step into that breach (let alone actually sellelectric cars) remains very much to be seen.

Certain things keep me up at night.

Stock market? Nope.

Business issues? Every once in a blue moon.

Family? Not unless the little ones begin drinking my coffee.

Weird questions that no one in their right mind should ever ponder? Bingo!

Car maintenance seems to be an inescapable recurring thought these days. So I may as well take the dive here.