#JDPower

While it’s true that electric vehicles don’t require the same level of routine maintenance that gas vehicles do, EVs have some downsides. A main point of complaint for owners has been tires, as a new J.D. Power study showed that many are surprised that their heavy, torque-rich EV burns through rubber faster than when they had a gas vehicle.

For today's podcast, we sat down with Tyson Jominy, Vice President, data and analytics for J.D. Power, to discuss what the most reliable car brands are.

Like everything else in the modern era, vehicles have become another polarizing issue. The populace is split between gasoline-loving Luddites, endlessly bemoaning the current regulatory landscape and smug EV adopters who proselytize battery-powered vehicles with all the zealotry of a religious fanatic.

There’s plenty of overlap between the two groups. However, they tend to diverge in terms of disposable income, political preferences, and even geography. J.D. Power looked into the latter issue, hoping to identify purchasing trends around the United States. It found that, while EV adoption rates were increasing nationwide, there are plenty of places in America that now appear to be shunning electrified automobiles. 

New cars come packed with all sorts of advanced tech and safety features, but buyers have gravitated toward certain amenities over others. AutoPacific recently released its 2023 Future Attribute Demand Study (FADS), which rates the 10 most-wanted vehicle features, according to buyers.

About a week and a half ago, we asked you how the automotive media influences your car-buying process. Now we're going to ask you about J.D. Power, specifically.

J.D. Power has released its Initial Quality Study for 2023 and the big takeaway seems to be that the automotive industry continues to fumble. While manufacturers are bending over backward to implement novel technologies and features, last year’s survey revealed that customers felt vehicular quality reached its lowest level in more than three decades.

It’s even worse this year.

If you’ve taken a car to the dealer for repairs, you’re probably aware that costs can add up fast. Independent shops are a great way to save money on car repairs, but a new J.D. Power study found that owners are less satisfied with aftermarket service providers than in years past. 

The tires that came on your car when it left the factory may or may not be from a big-name manufacturer, but in many cases, automakers equip custom-designed tires that look like off-the-shelf brands you can buy at the shop but are specially made to highlight the car’s strengths. J.D. Power’s 2023 U.S. Original Equipment Tire Customer Satisfaction Study found that those efforts have paid off with an increase in overall satisfaction from 2022.

We've featured the winners and losers of the J.D. Power survey that involved electric vehicles. I have a broader question based on these posts.

We posted yesterday about the J.D. Power survey which ranked electric vehicles based on the ownership experience. While that post detailed vehicles which sat atop the podium, we’ll now flip the script and write about models which brought up the rear.

Organizations like J.D. Power and their ilk seem to have been measuring customer satisfaction in the automotive segment ever since someone told Henry Ford he just might be onto something with his idea about assembly lines. It’s no different as we move into the EV age, with these types of surveys continuing to provide interesting insights into the minds of real-world people who have shelled out their own money for a new rig.

Over the last couple of years, there have been a series of questionnaires hoping to determine how satisfied people are with the United States EV charging infrastructure. Most have been pretty bleak, suggesting that just about everyone driving an electric car prefers to charge at home. But these surveys have also highlighted a problem with the general unreliability of public charging stations.

Based on the latest data coming from J.D. Power, the issue appears to have worsened. The outlet’s Electric Vehicle Experience Public Charging Study alleges that over 20 percent of all charging attempts failed in 2022.

There’s been an increase in reports of inoperable charging stations intended for EVs this year, with the data coinciding with J.D. Power’s annual Electric Vehicle Experience Public Charging Study. Despite EV sales continuing to climb, the survey showed that people are actually becoming less satisfied with charging stations overall. 

"Not only is the availability of public charging still an obstacle, but EV owners continue to be faced with charging station equipment that is inoperable," elaborated Brent Gruber, executive director of global automotive at J.D. Power.

It’s been a few months now, so I’ve had plenty of time to get used to it — and yet, it still seems wrong. It feels factually wrong, emotionally wrong, and just wrong wrong. What is “it”, you ask? It’s this: Ram and Dodge topped the 2021 J.D. Power Initial Quality Study, ahead of Lexus, Mitsubishi, and Nissan.

If someone told me, “The most reliable new cars you can buy are Rams, Dodges, Lexuses (Lexii?), Mitsubishis, and Nissans …” well, I’m not sure how you’d respond, but I would assume they sold Rams, Dodges, Mitsubishis, and Nissans, and just threw Lexus in there to give the list some credibility.

I won’t go as far as Brightwork Research in calling J.D. Power “a fake entity”, but my gut tells me that there has to be more to JDP’s Initial Quality Study than — well, initial quality — that’s pushing weird brands up in the ranking, and I’ve decided to do a little more research to find out what. If you’re as curious as I am, keep reading.

How did you celebrate Warren Brown Day? What? You didn’t know about Warren Brown Day? Well, my friend, allow me to fill you in. If you are a subject of the Washington, DC metro area, then June 15th was officially Warren Brown Day for you. The day celebrates Warren Brown’s contributions to automotive journalism. This came as a great surprise to me; as far as I knew, Mr. Brown’s primary contribution to automotive journalism was finding a way to get around the Washington Post‘s policy on accepting luxury travel.

It occurred to me that maybe the city was honoring a different Warren Brown, so I went back and checked the original article in American Journalism Review to make sure that I had the right guy. Once I started re-reading it, however, I quickly forgot all about Mr. Brown and his Italian vacation, because the most important story Frank Greves tells in his overview of automotive journalism has nothing whatsoever to do with the perks of the business.