Opening Pandora's Box: GM Tracking Consumer Listening Behavior in Cars

General Motors has begun surveying how its drivers experience in-car multimedia, specifically the radio, as part of its new strategy to track customer habits and maximize the profitability of information. With 4G LTE WiFi connectivity now featured inside millions of GM vehicles, the automaker believes technology can be used to fine tune its future marketing strategies.

While an invaluable insight tool for advertisers, it’s also the perfect example of the kind of thing we’ve been complaining about for the last couple of years. General Motors is leaning into Big Data as hard as possible, meaning your personal information could soon be on the line — if it isn’t already.

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GM Adds Digital Marketplace to Its Vehicles for Onboard Purchasing

General Motors has announced it is the first automaker with its very own in-car commerce platform. We aren’t the least bit surprised.

In fact, we’ve been waiting for GM to announce something like this ever since it expressed an interest in using OnStar to deliver “personalized marketing offers” a little over a year ago. Since then, the manufacturer has also indicated plans to create an app store accessible from a vehicle’s infotainment system, as well as use driver data acquisition as a possible revenue source.

While GM isn’t the only company taking this path, it’s arguably the one that’s gotten the furthest. Our takeaway is that the services being rendered and developed are extremely clever ways for an automaker to rake in money, but will not be universally popular. This early example of GM’s changing business model ought to make the company a bundle while aggravating a certain percentage of consumers.

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  • Zerofoo No.My wife has worked from home for a decade and I have worked from home post-covid. My commute is a drive back and forth to the airport a few times a year. My every-day predictable commute has gone away and so has my need for a charge at home commuter car.During my most recent trip I rented a PHEV. Avis didn't bother to charge it, and my newly renovated hotel does not have chargers on the property. I'm not sure why rental fleet buyers buy plug-in vehicles.Charging infrastructure is a chicken and egg problem that will not be solved any time soon.
  • Analoggrotto Yeah black eyeliner was cool, when Davey Havok was still wearing it.
  • Dave M. My sweet spot is $40k (loaded) with 450 mile range.
  • Master Baiter Mass adoption of EVs will require:[list=1][*]400 miles of legitimate range at 80 MPH at 100°F with the AC on, or at -10°F with the cabin heated to 72°F. [/*][*]Wide availability of 500+ kW fast chargers that are working and available even on busy holidays, along interstates where people drive on road trips. [/*][*]Wide availability of level 2 chargers at apartments and on-street in urban settings where people park on the street. [/*][*]Comparable purchase price to ICE vehicle. [/*][/list=1]
  • Master Baiter Another bro-dozer soon to be terrorizing suburban streets near you...