#Dealerships

Over the weekend, your author happened upon a rural Ford dealership seemingly frozen in time, still using signage from past decades and proudly eschewing whatever cold corporate design is currently being foisted upon dealer principals by The Suits in Dearborn. It was neat to see a store embrace its heritage.

Not all are so lucky, such as a San Antonio Hyundai dealer who is currently removing what many are describing as a local landmark. Why? According to the dealer group’s head of marketing, it’s not part of the “Hyundai experience.”

In what our Managing Editor rightly described as ‘mild news’, Infiniti has announced they will use the unspeakably pompous Pebble Beach Automotive Week to show a concept vehicle they claim previews the brand’s next-gen design language.

Hands up if you’ve ever had a car repair stretch on longer than your liking. Chances are, most of us have been without our wheels for an unexpected spell – whether that was at the hands of a so-called professional garage or one’s own wrenching ineptitude is often up to our own personalities. This author has sadly fallen into the latter category more than once.

When I worked as a service writer, an upset customer threatened to kick my ass right then and there in the service drive. If I recall correctly, he was upset because there was a language barrier and the price for the service came in higher than he'd expected.

Don’t say we don’t read yer comments. Last week’s report on the state of American car sales during the first quarter of this year was absent the usual Excel chart o’ numbers thanks to a phalanx of manufacturers choosing to release figures at their leisure. 

Here’s the chart, nerds – complete with snazzy up and down arrows.

The way things are going, we could probably just have every story we cover be one about dealerships and bad behavior.

This time it's not financial scams or unsanitary behavior -- it's racism. And the dealership itself isn't actually at fault -- though arguably it missed the opportunity to squash the incident before customers found out.

If you’re thinking that an ever-climbing percentage of the average household income is being allocated toward car debt – you’re exactly right. According to third-party industry watchers, the number of notes with a monthly payment of $1,000 or more has risen to record heights.

“There is no choice but for them to improve. They have to find a way to meet customer expectations.” Those are the words uttered by Steve Center, Chief Operating Officer of Kia America, at this year’s L.A. Auto Show in response to questions about the brand scoring dead last in a sales satisfaction survey about its dealerships. 

Well, it seems Dan O’Brien Kia of New Hampshire either didn’t get the memo or is hell-bent on becoming the poster child for Center’s ire. After all, being told to pay $1.25 million in a deceptive practices settlement are unlikely to ingratiate the place to their brand’s COO.

Connecticut legislators from both sides of the political fence appear to be less than thrilled with Ford about the deadline it’s imposing on dealerships vying to sell all-electric vehicles. Blue Oval wants retailers to make sizable investments to install on-site charging stations and retrain their staff on how to service EVs. For some stores, this means doling out over one-million dollars just to have the privilege of selling the latest models coming from the Ford Motor Company.

We know the switch to electric vehicles is changing our relationship with cars – charging, range, et al – but it seems the EV Era may also alter other aspects of the industry for legacy automakers. Suits at The General are suggesting a switch to regional fulfillment centers for inventory will save the company about $2,000 per vehicle.

And, as you’d expect, the plan involves shifting GM’s interaction with its dealers.

A Wichita car dealership has been banned from selling cars in the state of Kansas.

With vehicle prices surging over the last two years, the age of negotiating a price below sticker seems to have ended. Manufacturers are raising their rates to cope with inflation. But they’ve also noticed how much abuse they’ve been willing to endure via dealer markups. You rarely hear someone talking about how much they saved on their new car anymore. Now, the topic of interest is how much financial abuse you managed to avoid before driving it off the lot. 

With automotive prices skyrocketing these last two years, you may have found yourself waiting out the market until wealthy business magnates, unaccountable banking institutions, and multinational monopolies have had their way with it – hoping beyond hope that they’ll be a modestly priced car for you to live in when the economic dust finally settles.

But what if you can’t wait that long and need something today? While may not be able to steer you toward the deal of a lifetime, we do know which vehicles you might want to cross off your list thanks to a study targeting mainstream models seeing the highest dealer markups. Though, be warned, you’re still probably better off driving whatever you have today because the national average still has vehicles listed 10 percent above MSRP.

You've likely heard about the craziness that's happening at car dealerships right now. We've reported on insane markups, for example. And I've heard whispers, anecdotally, that so-and-so's friend's co-worker's cousin who's going with this girl who works at 31 Flavors got screwed when trying to buy a new car.

Federal Trade Commission (FTC) has proposed comprehensive rules changes regarding dealership advertising and how finance and insurance offices are handled. However, dealers, specifically the National Automobile Dealers Association (NADA), aren’t happy with these new ideas and have issued formal challenges to the regulatory scheme.