#CustomerService
Lincoln Cuts Free Maintenance Program In Half
Lincoln is cutting their free maintenance program in half, from 4 years/50,000 miles to 2 years/24,000 miles.
Hammer Time: Morning Calls
Morning phone rings at the car lot…
Me: Hello?
Random Stranger: Hi there, like, I have this friend you know and he told me that you finance vehicles, and his name is Emmanuel and aahhh, like I was wondering, well, uh, do you have any Toyotas and like, do you, ummm… finance vehicles you know?
Me: I’m sorry. Who is this?
New Improved 2013 Volt - Now Charges 30 Percent Slower (Push "Leaf" Button To Fix)
Piston Slap: Porsche Customer Service Doesn't Stink?
Sam writes:
Hello, can you tell me what ever happened with the Porsche IMS concern? At 18K miles, an IMS bearing failure has caused a catastrophic engine failure in my Porsche 911. My Porsche dealer (who has done all of the Porsche recommended service on the car since new) just told me that there is nothing that they or Porsche can or will do, and that it is an isolated incident. I have since been doing research online, and I find out that an IMS bearing failure is not at all a rare occurrence.
I am not a litigious person and I am not out to tarnish the Porsche name. But with a repair cost of $19k, I cannot afford to get my car fixed. I am looking to get Porsche to step up and address what would appear to be a bearing design defect.
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