Hammer Time: 'Old' New? < or > 'All' New?

The best deal.

Most consumers use this phrase interchangeably with what they really want. The best car.

The question is whether they can find both at the same place.

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Consumer Reports Slams MyFord Touch

Consumer Reports published a scathing critique of the MyFord Touch infotainment system, saying it “stinks” and even worse, is prompting competitors to come out with their own versions of the system.

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Can 187,586 Buyers Be Wrong? Consumer Reports Thinks So

“Just because a car generates a lot of buzz or is a best seller doesn’t mean that it’s a good choice for you. The five models here may be on a lot of buyers’ shopping lists, but we suggest you steer clear…”

So says Consumer Reports with respect to their list of “Five popular cars to avoid”. CR says that the vehicles “…didn’t perform well in our testing or they suffer from subpar reliability,” and that’s reason enough to stay away. I’m not entirely convinced.

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Forget Quality, Safety: Car Buyers Care Most About Mileage, Mileage, And Mileage

Fuel economy now is the leading factor that drives new car decisions, a study by Consumer Reports says. “Fuel economy” ranks top by a wide margin, followed far behind by quality, safety, and value.

The factors that trigger premature ejaculations in basement-dwelling, Gran Turismo playing phantasy car buyers, namely performance, design, and technology, are also-rans.

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Consumer Reports Fisker Karma Gets New Battery Pack

The Fisker Karma that broke down shortly after Consumer Reports took delivery is up and running again, thanks to a new battery pack replaced under warranty.

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Consumer Reports Fisker Karma Breaks In Driveway

Consumer Reports recently bought a Fisker Karma, which ended up breaking down in the driveway of their vehicle testing facility.

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Consumers Choose The Best And The Worst Car Brands

Tesla is one of the ten highest rated car brands in America, says the Consumer Reports 2012 Car-Brand Perception Survey. Is that a good thing? Marketers are troubled by this development. The trouble is not that a newcomer like Tesla is rated so highly.

Overall, the halos of the top brands are fading fast.

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Unraveling The Mystery Of Consumer Reports' Brand Spread

Some things have been repeated so often that many people have come to accept them as facts. I tripped across one of these in Bob Lutz’s new book, Car Guys vs. Bean Counters (review on the way). Lutz offers “a curiosity I have observed several times at various stages of my career”: when the domestics rebadge an import, the resulting model has scored “way lower” in Consumer Reports reliability survey. This has been Exhibit A in the argument, also repeated by Lutz, that import owners under-report problems on surveys in order to “retroactively justify the wisdom of their purchase.” I’ve come across this claim about CR so many times in the past that it just had to be true. Then I checked.

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Did You Ever Imagine Consumer Reports Would Not Recommend A Honda Civic?

My 2012 Honda Civic review concluded that “the design is clunky, the materials are cut-rate, and the driving experience is so dreadfully dull that even a Toyota Prius is a blast in comparison.” Could this car have inspired the owner evangelism that made Honda a major industry player? Highly unlikely. Though most commenters shared my severe disappointment with the car, at least one found the “bashing” to be “amusing.” Perhaps Honda similarly shrugged off my critique. Some of the big car mags have ranked the new Civic fairly high in recent comparos, so by picking and choosing who they pay attention to Honda’s leaders might maintain the illusion that they aren’t hopelessly off course.

Well, if a TTAC review didn’t provide them with a strong enough dose of reality, perhaps this will: as recounted in the September 2011 issue, the new Civic tested so low in Consumer Report’s road test that they won’t recommend it. Among other things, they note that the redesigned car’s interior is cheap, the steering is devoid of feedback, and the ride feels unsettled. They also note that “the Civic’s sporty character is gone.”

A Civic that Consumer Reports cannot recommend? If this doesn’t provide Honda with a clue, I don’t know what will.

[UPDATE: Hit the jump for CR’s press release]

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CR Takes Chrysler For A Ride, Returns Unimpressed

No good can possibly come from a story that starts with “Chrysler has been bumping along on a couple of flat tires in recent years.” And it doesn’t. After recommending only one Chrysler model, the RAM 1500 pickup, over the last three years, Consumer Reports tested eight Chrysler models to see how they have improved.

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It's All Forgiven: Toyota Tops Consumer Reports Top Picks Of 2011

Consumer Reports released its top picks car list for 2011. According to Consumer Reports, these are the most reliable cars you can (and should) buy. With some notable exceptions, it’s a foreign affair. Out of 10 cars recommended, eight are foreign, or make that Asian: 6 Japanese cars are top picks, followed by two Korean and two American cars. European cars are conspicuously absent.

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2010 Consumer Reports Survey Analysis: Part Two: EcoBoost Oddity

In Part 1, we found that, despite its large overall sample size, Consumer Reports’ has serious gaps in its coverage. But what about the reliability ratings they can provide? An FAQ asserts CR’s ability to split results by engines, drive types, and so forth. At first glance, this appears valuable, as CR’s reliability scores often differ from powertrain to powertrain. But are these differences valid? Should you avoid the V6 in the Camry or insist that your Flex be EcoBoosted?

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2010 Consumer Reports Survey Analysis: Part One: Insufficient Data

Last week Jack Baruth reviewed the press release that attended Consumer Reports’ latest auto reliability survey results. But don’t run out and buy a Porsche for the sake of reliability just yet. And it might even be safe to buy a Chrysler.

Jack was surprised that Porsche ranked second among makes. On top of this, the Boxster was reported to be the most reliable car. What CR didn’t include in the press release about its coverage of Porsche models:

Number of 2009s with enough responses: 1

(a solid black blob for the 911)

Number of 2010s with enough responses: zero

Consumer Reports’ response to virtually any critique has long been the large size of their sample. Yet their coverage of recent Porsches is almost nonexistent. CR’s predictions are based on however many of the three most recent model years they have sufficient data for. The prediction for the 2011 Boxster is entirely based on the 2008, because that’s the only year they have enough data for. Yet the 2009 included significant revisions. They have no reliability ratings for the Panamera or the all-new Cayenne. So they have little basis for ranking the entire Porsche’s 2011 line. Even so, they rank Porsche second from the top.

Data limitations don’t end with Porsche. CR also did not receive enough responses for…

  • Most 2009 and 2010 Audis. For the A8 they can rate only the 2004. For the S4, only the 2005.
  • Many 2009 and 2010 BMWs, including the 135i and 535i singled out as unreliable in the press release. Consequently, BMW’s brand score is heavily based on the 2008 model year.
  • Most 2010 Cadillacs.
  • Six 2010 Chevrolets.
  • Many 2010 Hyundais, Kias, and Mazdas.
  • Any 2009 or 2010 Land Rover, including the new LR4.
  • Five of the last eight model years of the Merecedes S-Class.
  • The 2009 or the 2010 Mercedes GL-Class. Based on the 2008 alone they predict that the 2011 will be the least reliable SUV.
  • Any 2010 Mitsubishi. And among the 2008s and 2009s, they can rate only the Outlander.
  • Any 2009 or 2010 Saab.
  • The 2010 Scion tC and xD—even with Toyota products their coverage isn’t complete.
  • The 2010 Subaru WRX. They still single the WRX out as the one Subaru to avoid. From TrueDelta’s survey and forums I’ve learned that the engines in early 2009 WRXs have been prone to failure. But this problem was fixed during the 2009 model year, and should not affect the 2010s, much less the 2011s. Unfortunately, CR’s predictions don’t factor in known common problems that have been fixed.
  • Any 2010 Suzuki, including the new Kizashi.
  • Any 2010 Volvo aside from the XC60. And most 2009 Volvos. But the press release still mentions Volvo as one of the two consistently reliable European brands.

In general, coverage of recent model years is much less complete than for 2008 and earlier. The severe downturn in car sales two years ago appears to have severely impacted Consumer Reports’ ability to gather enough data on the 2009 and 2010 model years. As a result, they make predictions for many 2011s based entirely on the 2008 model year, but do not clearly note this. In these cases any improvements (or declines) over the last two years have no impact. And yet they still conclude that some manufacturers have improved over the past year, while others have not.

Chrysler allegedly falls in the latter camp, with the press release reporting that it “remains the lowest-ranked manufacturer.” Chrysler has responded that, based on warranty claims,the quality of its products has greatly improved over the past two model years. Who’s correct? According to CR’s own results, quite possibly Chrysler. By CR’s count, Chrysler offers 28 models.

Number of 2009s with enough responses: 14

Number of 2010s with enough responses: 7

The problem, once again: CR’s coverage is far less complete than their overall sample size (1.3 million) suggests it should be. Chrysler’s rating is heavily based on the 2008 model year. And their products were mostly unreliable that year.

In two cases for which CR has enough data, the minivans and the Dodge Journey, the ratings improve from “much worse than average” for the 2009s to “about average” for the 2010s. This said, if other models have similarly improved, and if CR had had enough data on them, it still wouldn’t have been enough. The predicted reliability formula (which is confidential) appears to equally weight the model years, even though the most recent year is most likely to predict the current year. So a bad 2008 and 2009 can easily outweigh a much better 2010, and do for the minivans and the Journey. Even when CR does have enough data for all model years it often takes three years before an improvement is fully reflected in their predictions. When they don’t have enough data on the most recent years, it can take forever.

With such sparse data on the 2009s and 2010s, and some indication that the reliability of Chrysler’s products has improved while at least one Porsche has gone in the other direction, Consumer Reports probably should have reported that Chrysler’s and Porsche’s relative positions are currently unclear. Instead, they applied a formula that doesn’t take trends into account and that ignores substantial holes in their data. Porsche benefits. Chrysler does not.

Coming in Part II: Should you EcoBoost?

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What Do Audi And Chrysler Have In Common?

The new CR reliability reports are out, along with their projected reliability for 2011-model-year automobiles. Some of the results won’t be news to most of you: the Big Three from Japan are all near the top, Ford’s ahead of the other domestics, and the Koreans are climbing the charts.

If, on the other hand, you’re choosing between a Porsche and an Audi, you might want to take a moment to hear CR’s opinions…

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The Truth About Consumers Digest

With strong new auto safety legislation being debated in congress,the role and scope of government regulation in the auto industry is becoming a hotly-contested issue. But one important consideration is being left out of the discussion: the role of private “regulation” of the auto industry. Even as the new legislation was being drafted, we were treated to an object lesson in non-governmental regulation when the non-profit Consumer Reports issued a “do not buy” warning for the Lexus GX after it exhibited lift-off oversteer on a test course. Because CR performs independent testing on a wide variety of dealer-example vehicles, it was able to detect this error, which prompted Toyota to stop sales and production of the model until a fix was released. Throughout the incident, NHTSA played second fiddle to CR, merely checking the non-profit’s work. The lesson: a subscriber-based, non-profit is the real front line of US auto regulation. But, as the Wall Street Journal [sub] reports, Consumer Reports is being shadowed by another organization called Consumers Digest… and you don’t want to make the mistake of confusing the one with the other.

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  • MaintenanceCosts It's not a Benz or a Jag / it's a 5-0 with a rag /And I don't wanna brag / but I could never be stag
  • 3-On-The-Tree Son has a 2016 Mustang GT 5.0 and I have a 2009 C6 Corvette LS3 6spd. And on paper they are pretty close.
  • 3-On-The-Tree Same as the Land Cruiser, emissions. I have a 1985 FJ60 Land Cruiser and it’s a beast off-roading.
  • CanadaCraig I would like for this anniversary special to be a bare-bones Plain-Jane model offered in Dynasty Green and Vintage Burgundy.
  • ToolGuy Ford is good at drifting all right... 😉