#BallJoint

by Mark Stevenson and Bozi Tatarevic

A day after former TTAC editor-in-chief and current Daily Kanban blogger Edward Neidermeyer hit out at Tesla regarding suspension failures and Tesla’s supposed customer bullying through a goodwill agreement on Wednesday, the electric vehicle manufacturer hit back.

According to Neidermeyer’s post, a 2013 Tesla Model S owner on the Tesla Motors Owners forum experienced a ball joint failure at around the 70,000-mile mark, and the owner referred to Tesla for a fix. The automaker offered what’s commonly known in the industry as “goodwill assistance,” which covered half the $3,100 total cost of the repair, as the Model S was out of warranty.

However, the vehicle owner and Neidermeyer took exception to part of the written goodwill agreement as it seems to include a non-disclosure clause, which Neidermeyer contends could dissuade other Tesla issues from reporting issues to the National Highway Traffic Safety Administration and subvert the federal vehicle issue reporting process.

Is Tesla silencing its customers via threat of litigation? And is this ball joint issue even a problem in the first place?

M.D.K. writes:

Good Afternoon. This will be my third query to this column, the first being an ill advised plan to put my wife in an old Mercedes hatched in an Afghan Bunker, the Second being for our Afghan Trailblazer that wouldn’t run. The Benz never materialized (thankfully) and the Trailblazer was made to run reasonably well with a fuel filter and removal of the clogged catalytic converter (The EPA man wasn’t coming to Bagram). Sadly about a week after we got the Trailblazer running they collected it in an effort to go to an all diesel fleet. It was replaced with a TaTa pickup.

This actually pertains to a vehicle in my own fleet, my wife appliance grade 2007 Hyundai Tucson.