GM CEO Fritz Henderson: I'm OK, Our Dealers Are OK

Robert Farago
by Robert Farago

Webchatting on the FastLane blog, GM Reinventor-in-Chief Fritz Henderson wanted the world to know GM dealers don’t need no stinkin’ reinvention.

[Comment From Alfred ]

Mr. Henderson: what changes can we expect to see when we walk into a New GM dealer? What guarantees can you give us that customers won’t be mistreated and abused as before?

[Henderson]

I think our dealers do a fine job taking care of customers, and if you personally had a bad experience, you can let me know and I would ask that you look at another fine gm dealer. most research that we see indicate that gm dealers are by and large a real competitve advantage.

Robert Farago
Robert Farago

More by Robert Farago

Comments
Join the conversation
4 of 56 comments
  • Accs Accs on Jul 13, 2009

    Lee : July 12th, 2009 at 9:56 pm whynotaztec : July 12th, 2009 at 9:25 pm Just went by my local Chev dealer, they actually have 3 SS Camaros on the lot. I took a look at the maroon one - 39k sticker, 52k market price. I know this behavior creates lots of controversy, but in my opinion it’s not a good long term type of thing to do. In search of a CGM bone stock V6, maybe I should just look for bigfoot instead. Now this is the kink of bullshit that really pisses me off. Only a fool would pay that. For $52k i’d rather look at an E Class coupe. Lee: How could ya look at a Camaro for $52g, some 15-20% in dealer markup and think about a E Class coupe for that money. The G8 in top performance trim.. is more equal to a 5 series.. than a Camaro for the money.

  • Lee Lee on Jul 13, 2009
    Accords : July 13th, 2009 at 9:27 pm Lee : July 12th, 2009 at 9:56 pm whynotaztec : July 12th, 2009 at 9:25 pm Just went by my local Chev dealer, they actually have 3 SS Camaros on the lot. I took a look at the maroon one - 39k sticker, 52k market price. I know this behavior creates lots of controversy, but in my opinion it’s not a good long term type of thing to do. In search of a CGM bone stock V6, maybe I should just look for bigfoot instead. Now this is the kink of bullshit that really pisses me off. Only a fool would pay that. For $52k i’d rather look at an E Class coupe. Lee: How could ya look at a Camaro for $52g, some 15-20% in dealer markup and think about a E Class coupe for that money. The G8 in top performance trim.. is more equal to a 5 series.. than a Camaro for the money. I am not sure what your point is. I wouldn't even consider a Camaro for $52k. For $52k you're in a whole new class of vehicle. The G8 GXP might be equal to BMW in performance, but it still has GM's crappy interior (IMO) and crappy customer relations.
  • Lee Lee on Jul 13, 2009

    More good news for GM. The Camaro is going to be recalled.

  • Accs Accs on Jul 13, 2009

    Lee: Supposedly, if ya lookin at 39g for a Camaro.. and it hits 52g, I'd be comparing / lookin at a SL or SLK from MB, or a Z3 / M3 / coupe / sedan from BMW for that money and power.. not the CLK / E Class coupe. Power v weight v fun factor. And you are also right... The interior of a 40g car shouldn't be that cheap. One reason why I just cant get into it. That and I equate the test drive experience of a GM vehicle with PORK.. = Against my religion. LOL. And last I heard... BMW customer service isnt so hot either. At least if ya walk into a GM store and drop 40g they look at you and treat ya like shit. If ya walk into a BMW shop, they just look at you as if ya aren't good enough. So its a battle Stuck-up v Shit. LOL. Horrible.. but funny and TRUE.

Next