Tales from the Service Desk

Video of the Week: "The Car Sounds Like..."

This one spoke to my past, brief life as a service writer. For those who don't know, service writers often use the term "customer states" followed by the customer's description of the problem.

Like so: "Customer states there is a creaking noise when turning left at under 15 mph."

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Tales From the Service Desk: Survey Says

If you’ve ever had your car serviced at a dealership, you’ve probably received a survey about the experience, either via snail mail or phone. Or perhaps online. This is especially likely if the work was done under warranty.

You’ve probably thrown out/ignored this survey. What you probably don’t know is that doing so may have cost your service advisor money and/or got him in hot water with the boss.

I certainly learned that one the hard way during my time as a service writer.

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Tales From the Service Desk: When the Wheels Fall Off

It was a bright summer day when our regular customer, a woman in her 30s or 40s who had a haircut that we’d now deem a “Karen”, was leaving the dealer with her brood after a routine service, probably an oil change and tire rotation.

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  • SCE to AUX I've never been teased by a bumper like that one before.
  • 3SpeedAutomatic R&T could have killed the story before it was released.Now, by pulling it after the fact, they look like idiots!! What's new??
  • Master Baiter "That said, the Inflation Reduction Act apparently does run afoul of WTO rules..."Pfft. The Biden administration doesn't care about rules. The Supreme Court said they couldn't forgive student load debt; they did it anyway. Decorum and tradition says you don't prosecute former presidents; they are doing it anyway. They made the CDC suspend evictions though they had no constitutional authority to do so.
  • 1995 SC Good. To misquote Sheryl Crow "If it makes them unhappy, it can't be that bad"
  • 1995 SC The letters on the hatch aren't big enough. hard pass