Ask The Best And Brightest: Sell Me on The Chevy Volt

TTAC’s long been used to playing the “heel” of the auto journalism world, and sure enough, our skeptical approach to the Chevy Volt is already renewing accusations that TTAC “hates GM.” For the record, this accusation doesn’t fly. We have the tendency to obsess on GM because that company’s rise and fall is the most compelling story in the automotive world. To read GM’s history is to watch a person claw their way up a cliff by his bootstraps, and upon reaching the top, spend the next several decades strangling himself with the very same bootstraps. I challenge anyone who is interested in the world of cars to look away from that.

In any case, our Volt coverage has focused thus far on dispelling myths, so in the interest of seeking the truth everywhere, I thought we should take a moment to make a few Volt myths of our own. After all, despite planning to build only “10-15k” Volts next year and 60k in 2012, Automotive News [sub] says

Chevrolet is taking its message to a mass-market audience with television commercials during World Series broadcasts.

And even though my personal and professional obligations to the truth make me the worst marketing candidate ever, I may just have an idea of where to start…

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It's More Car Than Electric!
What does the line “It’s More Car Than Electric!” mean? Beats us, but apparently it’s supposed to make you want to buy a Chevrolet Vo…
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What's Wrong With This Advertisement?

It’s not that the ad itself fails to mention the car it’s actually promoting, namely the Subaru Legacy. After all, if Subaru wants to entertain enthusiasts without actually indulging in the kind of gauzy praise they lampoon so effectively here, that’s fine by us. No, the only problem with the whole “2011 Mediocrity” campaign is that Subaru’s own Tribeca was clearly styled by the very designers they mock in this spot. And in this day and age, bland, uninspired crossovers are at least as lampoonable a cliche as the bland, uninspired sedans that Subaru slams (and which earned Toyota the cash for a 16.5% stake in Subaru’s parent company). Still, this is a ballsy move for a brand that is already growing like gangbusters in the US, and it shows just how far off the mark Volkswagen’s current attempt at US market growth is likely to be.

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Nissan Juke: The Car For… Cross-Dressers?
The first 9/10ths of this strange Nissan Juke spot is the typical youth-oriented car commercial: much sound and hipness, signifying nothing. Which is probabl…
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Ask The Best And Brightest: Does This Car Have A Chance In The US Market?

Over the last 24 months, the Mercedes R-Class has motivated a mere 6,469 Americans to plunk down $50k+ for a Mercedes-badged non-minivan. Now that it’s received a much-needed facelift that removes most of the slug-inspired design cues, will it sell any better? From the ash heap of history, the Chrysler Pacifica has recorded a “no” vote. What say you?

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Chrysler: Once Again, Regrets Come Standard

Gimmicky sales techniques are tough. On the one hand, Hyundai’s 10 year warranty and Assurance buy-back program have helped it become one of the fastest-growing auto brands in the country. On the other, Chrysler’s free gas giveaway, “lifetime guarantee” and its latest, the “regret-free purchase” offer, have all come and gone without materially moving the needle for the beleaguered automaker. In fact, cars.com reports that just 21 buyers opted for the option of returning their Chrysler within 60 days instead of a financing deal. Which makes sense: people buy Chryslers because they’re cheap and they offer lots of incentives. If we’re honest, the option of returning a car because it is of lower quality than the competition shouldn’t really appeal to deal-minded consumers. Which is why only Ram now offers the “regret-free” deal, while the rest of Chrysler, Jeep and Dodge’s nameplates have loaded back up on incentives. It’s clearly what brings the customers in.

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Because Polars Bears Are Cuter Than Market Failure…

To hype its forthcoming Leaf electric car, Nissan has reached for the most manipulative imagery in the green marketing playbook: the Polar Bear. They’re cute, they’re cuddly, and because their icy habitat is being destroyed by regular cars, they will hug you if you buy an EV. Meanwhile, the causes, trajectory, and impacts of global climate change (not to mention its possible solutions) remain extremely abstract and far-away when compared to the political and economic ramifications of global oil undersupply. Too bad market failures and geopolitical instability aren’t as emotionally manipulative as those fuzzy bear guys…

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Internet Auto Journalism Arrives
The use of automotive journalism in car commercials never ceases to fascinate. For example, do consumers really consider Audi over BMW because Audi won three…
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After Much Hype, Fiesta Launch Falters

We don’t just want it to be seen,” said Jeff Eggen, Ford’s car experiential marketing manager, speaking about the Fiesta’s appearance in “Diaries.” The idea is to “have a second element or a third element” rather than just a placement on a TV program, “where we can engage with the fans outside of the show with additional content

While AdAge raves over Ford’s “product placement plus” marketing scheme for the Fiesta, actual customers for the Mexican-built subcompact are starting to get testy. The Fiesta’s Facebook page is home to several customer complaints about slow delivery of Fiesta, and Ford has already sent out $50 Mastercard gift cards to waiting customers. But in the letter accompanying the gift cards, Ford blamed hurricanes for Fiesta delays… and it turns out there’s more to the story than that. The Freep reports that 6,000 Fiestas were delayed last week due what Ford’s Mark Fields calls “a part-quality issue.”

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The Cruze Is "Solid," But Is Chevy's Marketing?

Earlier today, I noted that

Revitalizing a once-dominant domestic brand is a lot harder than telling the quality-improvement story of a once-reviled Korean value brand

and I think this video helps prove the point. For a brand like Hyundai, highlighting product details helped change perceptions… but then, Hyundai has never asked Americans to think of their cars in especially emotional, patriotic, or culturally significant ways. They’re just high value cars that have become better and better over time. For GM and Chevrolet’s new top marketing execs (freshly poached from Hyundai), the plan seems to be to follow the Hyundai “quality story” gameplan, with a little awkwardly hip flair. For a brand that’s been “the heartbeat of America,” “like a rock” and more, this latest video seems stuck in “excellence for everyone” (i.e. generic and directionless) territory.

Besides, when the word “solid” is used in marketing materials to describe a “ 3,100-3,300 lb” compact car, it sounds a little like a Mom calling her kid “big-boned.”

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Fisker Karma: The Car That Changes Everything Except Advertising Cliches
Why build the sexiest-looking “green car” to date, only to advertise it using cobbled-together promo clips and a royalty-free techno beat? Other…
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Chevrolet Tries To Catch "That Hyundai Feeling"

Hyundai’s most famous superbowl ad may have imagined executives at Lexus and BMW getting steamed at the success of the Genesis, but that’s not necessarily where the upstart Korean brand is making the biggest impression on competitors. In fact, it’s Hyundai’s ability to market value so successfully, even in the premium space, that’s got the other automakers steamed. But instead of getting mad at Hyundai’s building momentum and reputation, GM’s getting even. Having already poached away former Hyundai marketing boss (and the man behind this ad) Joel Ewanick to lead GM’s entire marketing effort, GM just snagged Ewanick’s replacement as VP Marketing at Hyundai, Chris Perry, to head up Chevrolet marketing [via Automotive News [sub]. That’s right, two VP’s of marketing from the same upstart Korean brand, both poached away by GM… You think The General might be looking for people who can tell the momentum-turnaround, finally-getting-some-respect-around-here storyline?

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Opel Fires Back On Lifetime Guarantee Controversy

We are not even considering abandoning our campaign. Like every guarantee offer, ours also has conditions and these conditions are presented very clearly.

Opel’s sales and marketing boss Alain Visser fires back at Germany’s Wettbewerbszentrale (competition authority), which recently accused Opel of misleading consumers with its newly-launched “Lifetime Guaranty.” The Wettbewerbzentrale had argued that Opel’s warranty was “a lie” because, despite having no time limit, it only applies for the first 160,000 kilometers… which by definition is less than a car’s lifetime, right? According to Opel’s Visser [via Automotive News [sub]], that might not be the case.

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Dodged Spanked For Monkey Ad

You may have caught a version of this ad on television not long ago, in which an actual monkey fires a confetti cannon. Notice that the monkey doesn’t show up in this version? That’s no coincidence. The Dodge brand, which has previously baffled audiences with such retrograde nonsense as calling the Charger R/T “Man’s Last Stand,” has backed down from using a monkey in its advertising after being criticized by PETA. So much for that thin veneer of über-macho, anti-PC gloss. Hit the jump for Dodge’s petulant response to allegations of animal cruelty.

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Quote Of The Day: Truth In Warranties Edition
We object to the misleading, eye-catching advertisement, because contrary to the grandiose statement made in it, Opel is not actually offering a ‘lifet…
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Countryman's Culture Clash

How does a brand built on small, fun, efficient city cars build up to its inevitable first-ever SUV? Apparently the answer is very little. MINI’s seems to be aiming its forthcoming Countryman squarely at current MINI owners, with the first US market ads portraying the Countryman as little more than a MINI Cooper with four doors and All-Wheel-Drive (as opposed to Subaru-style outdoor lifestyle marketing). In other words, it’s not so much a Countryman as a city hipster with a flair for rural evangelism. But are four doors, AWD and a “sliding center rail” enough to bring new buyers into the fold? There’s almost no doubt that the Countryman will be a hot fashion item for a while, but the world’s first Austrian-built MINI is going to face high prices, weak power in the base spec (1.6 liters moving over 3k lbs), and intra-brand anti-SUV snobbery. On the plus side, it’s apparently very hip.

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How To Sell An Anachronistic Car

Whatever you do, don’t talk about anything related to the car itself. Reference an obscure previous ad for the car instead. Also, if the car’s target market is young men, be sure to make the ad’s protagonist an elderly female. Finally, the concept must be strange enough to be totally unmemorable. Then sit back and watch as your over-the-hill muscle car doubles its volume and still doesn’t quite match the Mustang or Camaro’s volume. Success!

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Kia's Adverts Warrant An Investigation


I’ve mentioned before that the UK Advertising Standards Agency (ASA) can be quite rabid when pursuing adverts with bold claims. Remember Renault’s run-in (nice alliteration) with the ASA about their claims for “zero emissions”? Or BMW, who tried to give the impression that their 3 litre, 6 cylinder hoonmobile, the Z4, was doing its bit for the environment (presumably by draining it of all that troublesome oil)? Well, the ASA is at it again.

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Quote Of The Day: Win On Sunday, Sell On Monday Edition

New vehicle buyers who are influenced by motorsports typically love cars and trucks and they are opinion leaders for other car buyers – they give an average of 25 or more vehicle recommendations per year to others. More importantly people follow their advice – and we have measured it. So, there is a downstream impact from the races in the form of on-going word of mouth recommendations. That’s why we say that the roar from a race car continues away from the track.

Steve Bruyn, President of Foresight Research breaks down an intriguing finding from his firm’s “2010: Automotive Marketing Return On Investment” study [via PRNewswire]. What makes Foresight’s finding so strange is that from Formula One to NASCAR, OEMs have been grumbling about the irrelevance of major race series to their automotive products. Meanwhile, there’s no shortage of anecdotal evidence to suggest that automotive enthusiasm is on the decline in general, a reality which implies that racing is less important to automotive buying decisions than ever. So just how effective is the oldest form of automotive marketing?

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Ask The Best And Brightest: Can You Buy A Chrysler With Zero Regrets?

More to the point, is it better to acknowledge that regrets might be common among Chrysler buyers and address the problem with an ad like this one… or does this campaign feed the perception that it’s trying to address?

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When Was The Last Time You Saw A New Corvette Ad?

Automotive News [sub] says it’s been five years since GM ran a Corvette ad… and if the last ‘vette ad is the one I’m thinking of, Chevy had to pull it after safety advocates protested. Is it a coincidence that this new ad has GM comparing itself to that other federally-funded money pit, NASA? With both the automaker and the space agency fighting for their futures, the cross-branding works well, and it allows The General to indulge in some trademark nostalgia without digging too deep into its own past. All in all, it’s a quite effective ad… provided you don’t think about it too hard.

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"Build Them Where You Sell Them" Becomes "Sell Them Where You Build Them"

With Kia’s first US plant pumping out hot-selling new Sorentos, the Korean brand has been desperate to stake its claim to the transplant patriotism that has helped the Japanese automakers rise to dominance in the US market. In this latest ad for the new Sorento, Kia leaves the viewer with no room to doubt where the Sorento is made… and it’s already the second ad to feature Kia’s new West Point, GA factory. So, how does this all play back home in Korea? Hit the jump for the answer…

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Does Toyota Really Spend One Million Dollars Per Hour On Safety?

Like GM’s infamous “payback” commercial, this Toyota ad walks right up to the point of a big lie, allowing the viewer to believe something while they’re actually being told something subtly different. Toyota never says “we spend a million dollars every hour on safety-related technology,” but they sure make you want to believe it. In reality, the “million dollars every hour” represents Toyota’s global R&D budget, some undisclosed portion of which is spent on safety-related technology. Toyota’s explanation of this intentionally confusing claim, after the jump.

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What's Wrong With This Picture: Turbocharging Das Truth Edition

Note to Volkswagen marketing: it’s important to know your competition. The Acura RDX is a compact SUV that comes with a standard turbocharged engine, a fact that makes your already-questionable marketing claim look just plain stupid. Alternatively, this is yet more proof that Acura is the most invisible brand in America. [Hat Tip:Alex Rashev]

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Hyundai's Wacky World Cup
Since the start of the World Cup, chief sponsor Hyundai has already miffed the Catholics, and one of its ads accidentally caused British viewers to miss Engl…
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California Budget Crisis Fix Is In: Digital License Plate Ads

Unsure of what to do about its nearly $20b budget deficit, California is entertaining some pretty wild ideas. And no, not legalizing and taxing marijuana. According to Yahoo News, State Sen. Curren Price is introducing legislation that would replace license plates with digital versions which

would mimic a standard license plate when the vehicle is in motion but would switch to digital ads or other messages when it is stopped for more than four seconds, whether in traffic or at a red light. The license plate number would remain visible at all times in some section of the screen.

Yes, advertising on license plates. Ray LaHood’s distracted driving crusade be damned, California is on a mission to prove that the movie Idiocracy was right. Luckily there’s a slight hitch…

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Which Is The More Blasphemous Hyundai Ad?

Hyundai’s been getting a bit of flack for a version of this advertisement, which some say makes a mockery of the Catholic faith. Frankly, we think the ad after the jump (which may or may not be real) is simultaneously more blasphemous and funnier. Do you agree?

[The top ad is not the most allegedly anti-Catholic version, apparently. We will post the more offensive version as soon as it shows up, naturally]

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Daimler's Dream: "The Best Or Nothing"
As Bertel put it when he first reported the newest Mercedes ad slogan, we are not making this up. How could we?
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Chrysler Wraps Itself In The Flag. Again. Still.
Jeep Grand Cherokee "Manifesto"

Chrysler Group didn’t shy away from the political overtones with its first ad for its first new product since bankruptcy. In fact, this spot, titled “Manifesto” is more political porn than anything else. Instead of selling America on the simple fantasy of outdoor escape, Jeep is selling the biggest fantasy of all: a real revival in American manufacturing. “Fear not, brave citizens,” it seems to be saying, “globalization isn’t actually wreaking havoc on your manufacturing base. The statistics are lies. Now buy this SUV.”

Otherwise, it’s quite a well-made ad.

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Chevy Through The Ages
So, GM’s ban on use of the term “Chevy” hasn’t quite taken effect yet. Above is an image of the front page at Chevrolet.com, and clea…
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Das Beste Oder Nichts: Drive A Daimler - Or Take A Hike

The Nikkei [sub] announces that Daimler’s Mercedes-Benz division is unleashing a global advertising campaign on the world, including a new advertising slogan and – while we are at it – a redesigned version of its three-pointed star. “Our claim has to reflect that we want to be the best in all disciplines,” said Mercedes-Benz sales chief Joachim Schmidt. And so their new global advertising slogan is …

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Ask The Best And Brightest: Was GM's Corvette Giveaway Worth It?

To be perfectly honest, I wrote about half a post on GM’s decision to give Detroit Tigers pitcher Armando Galarraga a new Corvette after he was robbed of a perfect game by a bad call, before deciding not to run it. Why? Well, the story is classic Detroit: Galarraga’s victimhood is exactly the image GM would like to associate itself with (remember, everything was going fine before the credit markets collapsed), and The General owed the Tigers anyway because of owner Mike Ilitch’s decision to not charge GM for ad space on the stadium’s fountain when it was in bankruptcy (Ilitch added free Ford and Chrysler ads in the interest of fairness). In short, there was plenty of room for some trademark TTAC cynicism… and yet I couldn’t quite bring myself to twist the knife.

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What's Wrong With This Picture: Stow 'N Go Edition

Why do drug smugglers use Chrysler’s patented Stow ‘N Go storage system to smuggle $100k worth of marijuana across the Mexican border? Because they can. Or, because Wieden + Kennedy have another Caravan ad to make. But this is hardly the most entertaining shot from the LA Times’ gallery of “Bizarre Border Busts” [Hat Tip: Richard Chen]. No, you’ll have to hit the jump for that one…

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Once More, With Feeling

Well, it was no fluke. Wieden + Kennedy can sell the crap out of the Challenger. It’s just too bad that every time people see a Caliber, Avenger, Journey or Caravan, they say “Dude, I’d rather be abducted by terrorists than that thing.” Especially if they’ve taken the time to read what “those consumer review sites” think about them.

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MINI Loses Its Tiny Mind, Challenges Porsche 911
What?: A race between a MINI Cooper S and a Porsche 911.Where?: Facebook, and presumably an extremely twisty track.Why?: Brand equity. Publicity. Mid-life cr…
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Coda Automotive: The Epitome Of All-American Innovation (Made In China)

Coda Automotive may not be claiming to have paid back the US government, but this video [via greencarreports] sure is one of the more misleading spots we’ve seen in a while. The term “all-American innovation” probably does great with focus groups, but it’s hardly an accurate description for a rolling-chassis Chinese sedan with some Chinese-made (unless the DOE gives Coda a loan for US cell manufacturing) lithium-ion cells bunged into it somewhere in California. Likewise, the fact that internal combustion engines operate at relatively low efficiency is fascinating, but it’s hardly relevant to potential customers. Especially considering this Coda EV is likely to cost about $45k before tax breaks. At that price point, a Chinese-market sedan should run at 110 percent efficiency, and be powered by melted-down AMG tires. And its makers should still have the decency to admit that, like so much in life, we’re entirely dependent on the Chinese to actually build the damn thing.

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Damn It Feels Good To Be A Hamster

The first Kia Soul hamster ad was good, but this latest one takes the same humor and message and blows the lid off the concept. Between this and the recent Challenger ad, 2010 is shaping up to be a good year for car advertising.

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Mercedes. Now With Grim Reaper In The Death Seat

Speaking of car ads, never in my life would I have expected to see the grim reaper in a car ad. Especially not in the death seat. Especially not in a Mercedes ad. The boys from Sindelfingen never were known for their daredevil approach to advertising. Even at Volkswagen, which used to take more risk in their campaigns (

“Herr Schmitt! How often do we have to tell you: No negative advertising!!!!” It’s amazing that the Mercedes-Benz Brake Assistant System (BAS) ad [available after the jump] saw the light of day. Personally, I like it. Honestly, I’m envious of an agency that has gotten this ad through countless committees. Coming up with a good ad is easy. The hard part is having it approved.

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  • Dukeisduke Womp womp.
  • FreedMike China's whining about unfair trade practices? Okay.
  • Kwik_Shift Hyunkia'sis doing what they do best...subverting expectations of quality.
  • MaintenanceCosts People who don't use the parking brake when they walk away from the car deserve to have the car roll into a river.
  • 3-On-The-Tree I’m sure they are good vehicles but you can’t base that on who is buying them. Land Rovers, Bentley’ are bought by Robin Leaches’s “The Rich and Famous” but they have terrible reliability.