Report: Volvo Issuing Refunds As EX30 Owners Complain About Multiple Problems

Chris Teague
by Chris Teague

The move to electrification hasn’t been easy for every automaker. After making a big to-do about its shift away from smartphone mirroring, General Motors had to delay the Chevrolet Blazer EV to fix software issues, and now, it appears that Volvo is having the same challenges. The automaker has experienced software glitches with its new EX30 in Europe, leading to reported refunds and buybacks.

Autocar reported that owners had experienced problems, including blank screens and unresponsive controls to automatic braking systems activating unexpectedly. Some have reported bricked infotainment displays and challenges with driver profiles.

Volvo has sold a ton of EX30s in Europe, with more than 35,000 moved as of the end of May. Its low price and compelling feature set have helped it become the third best-selling EV on the continent, behind the Tesla Model Y and Model 3. In the UK, buyers are being pushed to 2025 model-year vehicles, but buyers can purchase one of the automaker’s in-stock vehicles.

Despite those issues, many owners are happy with their purchase. That said, there are quite a few reports of problems on the same forums, and the problems certainly don’t help American buyers’ chances of getting an EX30 anytime soon.

Volvo’s corrective measures here could help it avoid issuing a massive recall or stop-sale when the vehicle expands to other markets. The United States isn’t expected to see the EX30 until at least 2025, so the company will have hopefully addressed all the issues before it arrives on our shores.

[Images: Volvo]

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Chris Teague
Chris Teague

Chris grew up in, under, and around cars, but took the long way around to becoming an automotive writer. After a career in technology consulting and a trip through business school, Chris began writing about the automotive industry as a way to reconnect with his passion and get behind the wheel of a new car every week. He focuses on taking complex industry stories and making them digestible by any reader. Just don’t expect him to stay away from high-mileage Porsches.

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2 of 20 comments
  • Rover Sig Absolutely not. Ever.
  • EBFlex No. I buy as little Chinese products as possible.
  • John "...often in a state of complete disarray on the roads" What does that mean? Many examples in poor repair? Talk about awful writing.
  • Varezhka Saving sedans in US or globally? Right now around half of the global sedan sales is in China, just under a quarter in North America, and the remaining quarter distributed around the rest of the world. So for a sedan to stay around they must sell well in both China and North America (BMW, Mercedes, Toyota, Honda) or just extremely well in China (VW/Audi and Nissan). For everyone else, the writing is on the wall. There’s also a niche of subcompact sedans in SE Asia and India but I believe those are being replaced by SUVs too.
  • Kcflyer it's not a ford, it's not a mustang. just like the ford gt is not a ford but multimatic gt or mustang wouldn't roll off the tongue