Ram, Porsche Lead Way in J.D. Power Quality

Matthew Guy
by Matthew Guy

While one would hope their brand-new vehicle would have a measure of quality right out of the box, analytics company J.D. Power nevertheless continues to issue awards for vehicles which manage to not fall apart in the first three months of ownership.

Specifically, the U.S. Initial Quality (IQS) Study measures initial vehicle quality during the first 90 days of ownership, tracking problems per one hundred vehicles (PP100). It is based on responses from about 99,144 buyers and lessees of new 2024 model-year vehicles and focuses on ten vehicle categories including infotainment, powertrain, driving experience, and other areas of the car.

Alert readers will note some of those categories feature parts of the car which can frustration even if they are working precisely as designed. In fact, the analytics company specifically calls out problems such as issues connecting with smartphone mirroring or confusing touchscreen controls. In other words, the IQS survey will penalize a car if Android Auto doesn’t connect or if its transmission reduces itself to 10,000 oily bottlecaps. We will argue the latter is of greater consequence.

Anyway, this year’s data was taken between July 2023 and May 2024. Ram is the highest-ranking brand overall in initial quality with a score of 149 PP100. Among mass market brands, Chevrolet (160 PP100) ranks second and Hyundai (162 PP100) ranks third. Among premium brands, Porsche gets the highest with a score of 172 PP100. Lexus (174 PP100) is awarded second and Genesis (184 PP100) earns a bronze.

The industry average is 195 PP100 but mass market brands, bought by plebians such as this author, outperformed the mean with a combined average of 181 PP100. Gas- and diesel-powered vehicles average 180 PP100 this year, while BEVs are 86 points higher at 266 PP100. Feel free to use our always-spirited comments section and draw yer own conclusions about these numbers.

[Images: Ram]

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Matthew Guy
Matthew Guy

Matthew buys, sells, fixes, & races cars. As a human index of auto & auction knowledge, he is fond of making money and offering loud opinions.

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  • VoGhost VoGhost on Jun 29, 2024
    IQS has become meaningless, because its essentially a measure of how amenable the buyer is to change. The top problems are customers not understanding infotainment icons; customers frustrated with Android and Apple CarPlay; and customers not understanding in-vehicle controls. So the "winners" are the companies that make the fewest changes to the interior. How is that a measure of quality? It isn't.
    • Bd2 Bd2 on Jun 30, 2024
      It's a measure of usability and hence, satisfaction. Also, if controls are too complicated to access, it can be a safety issue.
  • 3-On-The-Tree 3-On-The-Tree on Jun 30, 2024
    My experience with my F-150 forever soured my opinion of Fords in addition to the confirming the need for extended Warranties for American vehicles.
  • VoGhost Fantastic work by Honda design. When I first saw the pictures, I thought "Is that a second gen Acura NSX?"
  • V16 2025 VW GLI...or 2025 Honda Civic SI? Same target audience, similar price points. Both are rays of sun in the gray world of SUV'S.
  • FreedMike Said this before and I'll say it again: I'm not that exercised about this whole "pay for a subscription" thing, as long as the deal's reasonable. And here's how you make it reasonable: offer it a monthly charge. Let's say that adaptive headlights are a $500 option on this vehicle, and the subscription is $15 a month, or $540 over a three year lease. So you try the feature for a month, and if you like it, you keep it; if you don't, then you discontinue it, like a Netflix subscription. In any case, you didn't get charged $500 up front the feature. That's not a bad deal.In my case, let's say VW offers an over the air chip reflash that gives me another 25 hp. The total price of the upgrade is $1,000 (which is what a reflash would cost you in the aftermarket). If they offered me a one time monthly subscription for $50 to try it out, I'd take it. In other words, maybe the news isn't all bad.
  • 2ACL A good car, but - at least in this configuration -not one that should command a premium. Its qualities just aren't as enduring as those of Honda's contemporary sports cars. For better or worse, this is a formula they remain able to replicate.
  • Jalop1991 I just read that Tesla's profits are WAY down "as the electric vehicle company has faced both more EV competition from established automakers and a slowing of overall EV sales growth." This Cadillac wouldn't help Tesla at all, but the slowing market of EV sales overall means this should be a halo/boutique car. Regardless, yes, they should make it.