Consumer Reports About-face Brings 'Recommended' Label to Tesla's Model 3

Steph Willems
by Steph Willems
em consumer reports em about face brings recommended label to tesla s model 3

The Consumer Reports review that criticized the Tesla Model 3’s stopping distance and all-consuming touchscreen seems to have sparked CEO Elon Musk’s recent spat with the media, but a change of heart at CR might cause Musk to think twice about his proposed rating site for journalists.

After the automaker improved the model’s 60-0 mph stopping distance by nearly 20 feet (a feat accomplished via an over-the-air software update), the publication bestowed the car with a “recommended” rating, despite lingering concerns over certain features. Maybe the torches-and-pitchforks crowd can clear off CR‘s lawn now.

In the earlier review, two Model 3 testers averaged 152 feet to come to a stop from 60 mph. A dismal result, for sure — that’s worse than a Ford F-150. Tesla argued its own testing returned a result of 133 feet and demanded CR try it again, but only after the automaker performed an OTA update. Pundits scratched their heads after hearing this. An automaker promising a significant handling improvement via software update? Even CR admits it was “unheard of.”

Dutifully, CR tested a Model 3 with the download. The braking test returned a distance of 133 feet — acceptable, and a match for Tesla’s results, but not not class-leading.

According to the publication, a Tesla spokeswoman said the automaker “improved the software for the Model 3’s antilock braking system to adapt to variations in how the brakes might be used and to respond to different environmental conditions.”

The update also brought slight improvements to the usability of the touchscreen (“user interface”) for minor adjustments like steering wheel reach and dash vent positioning. CR argued these functions were unnecessary and distracting. “At first glance, these changes seem to be an improvement, but we need to spend more time evaluating them,” the publication reports.

Ride quality issues are being worked out in production models, Musk claims, while all Model 3s receive the braking and UI updates. Apparently, the Model 3’s tires are jam-packed with air, as Musk tweeted that drivers who find the ride too harsh can drop the PSI from 45 to 39. It would be interesting to see the model’s range after the deflation.

Nathan Bomey, a reporter at USA Today, asked CR’s director of auto testing, Jake Fisher, whether Musk’s anti-media tirade impacted the new recommendation. Fisher and Musk spoke for an hour following the review’s publication. No pressure, Fisher claims.

“There are still other flaws with the vehicle,” Fisher told Bomey. “Those have not necessarily been addressed. It’s not the top in its category but it’s certainly a vehicle that scores high enough to recommend.”

In the wake of the new report, Musk seems to have changed his tune on CR. The CEO praised CR‘s “high quality critical feedback” via Twitter, which is quite a climbdown from the “consistently inaccurate and misleading” label he saddled them with last fall.

[Image: Tesla]

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  • Flipper35 Flipper35 on May 31, 2018

    I would still have reservations buying a car whose safety features can change via OTA updates so significantly. Plus, I have to think the hydraulic system should be able to bring the car to a halt in a reasonable distance alone since ABS does not shorten braking distances. I wonder what happens when the software crashes? And how does a big honking SUV have better stopping distances? (SRT Durango 115')

  • Relton Relton on May 31, 2018

    Basic physics tells us that the weight of a vehicle does not affect the stopping distance. Greater weight (mass) does require greater force to bring to a stop, but that is offset by the higher friction force, the normal force of the tires against the ground. In practice, larger vehicles tend to have harder tires with a lower coefficient of friction, and poorer brakes. Pickup trucks often have brakes biased for full load operation, yet are tested in unloaded conditions. Large vehicles also often do not have brakes large enough to do the job. A while back, I did a plot of vehicle weights vs stopping distances, using data from the previous 4 years of Road & Track. Results were all over the place. 2 of the best stopping vehicles were the Bentley Continental GT Speed, (5500 lbs) and the Porsche Cayenne (5200 lbs). With sticky tires, and bigger brakes, and optimized brake proportioning, I have no doubt that a F150 would equal the stopping distances of a Porsche. That said, we obviously tolerate poorer brakes on big vehicles, with nary a thought.

    • See 2 previous
    • Rpn453 Rpn453 on Jun 04, 2018

      @relton I think it's mostly due to the tires. The brakes on modern trucks tend to be quite large to accommodate towing. They have plenty of heat capacity for a single stop from any speed within the truck's capability. Put 155/80R13 tires on a 3000 lb compact car and it would still have more tread width relative to the weight of the vehicle than most pickup trucks and large SUVs. Additionally, under heavy braking or cornering, the higher center of gravity of the trucks means that more load is transferred to only two of those skinny tires. I don't disagree with your main point though. An F150 would stop just as quickly as anything if the brake balance and tires were optimized for that purpose.

  • TheEndlessEnigma GM, Ford and Stellantis have significant oversupply of product sitting on dealer lots and banked up in holding yards across the country. Big 3 management is taking advantage of UAW's action to bring their inventories inline to what they deem reasonable. When you have models pushing 6 months of supply having your productions lines shut down by a strike is not something that's going to worry you. UAW does not have any advantages here, but they are directly impacting the financial well being of their membership. Who will be the first to blink? Those UAW members waving the signs around and receiving "strike pay" that is, what, 20% of their wages? UAW is screwing up this time around.
  • CEastwood Seven mil nitrile gloves from Harbor Freight for oil changes and such and the thicker heavy duty gripper gloves from Wally World for most everything else . Hell we used to use no gloves for any of that and when we did it was usually the white cloth gloves bought by the dozen or the gray striped cuff ones for heavy duty use . Old man rant over , but I laugh when I see these types of gloves in a bargain bin at Home Cheapo for 15 bucks a pair !
  • Not Previous Used Car of the Day entries that spent decades in the weeds would still be a better purchase than this car. The sucker who takes on this depreciated machine will learn the hard way that a cheap German car is actually a very expensive way to drive around.
  • Bullnuke Well, production cuts may be due to transport-to-market issues. The MV Fremantle Highway is in a Rotterdam shipyard undergoing repairs from the last shipment of VW products (along with BMW and others) and to adequately fireproof it. The word in the shipping community is that insurance necessary for ships moving EVs is under serious review.
  • Frank Wait until the gov't subsidies end, you aint seen nothing yet. Ive been "on the floor" when they pulled them for fuel efficient vehicles back during/after the recession and the sales of those cars stopped dead in their tracks