Ford Super Duty Owner Gets Refund After Diesel Pickup Grows Afterburner

Steph Willems
by Steph Willems

If the dome light in Shelley Shields’ Ford F-450 Super Duty stopped working, she could easily have read a book by the hellish glow emanating from underneath her pickup.

The Cochrane, Alberta driver returned the 6.7-liter Power Stroke diesel-powered vehicle shortly after purchase after noticing flames shooting from the tailpipe and the exhaust glowing like a certain part of Amsterdam, Truck Trend reports.

Photos posted to Shield’s Facebook page show the situation underneath — and behind — the pickup. Great for melting driveway ice, but definitely unsettling for the owner.

When Shields contacted Ford Canada for a fix, the automaker referred her back to her dealer. Luckily for Shields, the folks at Carstairs Ford didn’t take her for a ride. They offered to take back the vehicle and handed Shields a full refund.

While the owner walked away happy and no neighborhood cats found themselves toasted, the cause of the Ford’s red-hot pipe had forum posters wondering if the truck’s original equipment was to blame. The 6.7-liter Power Stroke’s 6.4-liter predecessor was once recalled for diesel particulate filter overheating, but the automaker claims this glowing Super Duty is a one-off.

In a statement, Ford North American Trucks and Commercial Vehicles Communications Manager Jiyan Cadiz claims the problem doesn’t stem from the factory.

“We have completed our initial investigation into the Super Duty in Canada and have determined it was caused by an incorrect repair after the truck was produced,” said Cadiz. “We are not aware of any other incidents, and we are taking action to prevent this from happening in the future. In this unique case, the customer returned the affected truck and received a refund.”

“Incorrect repair” is plenty vague, but Ford forum posters claim they know the real cause. Diesel fuel poured into the diesel exhaust fluid (DEF) tank during the pre-delivery inspection gets the blame, though it can’t be confirmed. If a technician did make such a whoopsies, it would essentially turn the exhaust system into an afterburner.

[Images: Facebook]

Steph Willems
Steph Willems

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  • Dukeisduke Dukeisduke on Oct 25, 2016

    This story showed up on the Ford Truck Enthusiasts (FTE) site recently, but they didn't have an explanation of the cause; just some vague statement from Ford that there would be a three month wait to get the truck fixed.

  • PRNDLOL PRNDLOL on Oct 25, 2016

    Hey watch the paint job!

  • Redapple2 As stated above, gm now is not the GM of old. They say it themselves without realizing it. New logo: GM > gm. As much as I dislike my benefactor (gm spent ~ $200,000 on my BS and MS) I try to be fair, a smart business makes timely decisions based on the reality of the current (and future estimates) situation. The move is a good one.
  • Dave M. After an 19-month wait, I finally got my Lariat hybrid in January. It's everything I expected and more for my $35k. The interior is more than adequate for my needs, and I greatly enjoy all the safety features present, which I didn't have on my "old" car (2013 Outback). It's solidly built, and I'm averaging 45-50 mpgs on my 30 mile daily commute (35-75 mph); I took my first road trip last weekend and averaged 35 mpgs at 75-80 mph. Wishes? Memory seats, ventilated seats, and Homelink. Overall I'm very pleased and impressed. It's my first American branded car in my 45 years of buying new cars. Usually I'm a J-VIN kind of guy....
  • Shipwright off topic.I wonder if the truck in the picture has a skid plate to protect the battery because, judging by the scuff mark in the rock immediately behind the truck, it may dented.
  • EBFlex This doesn’t bode well for the real Mustang. When you start slapping meaningless sticker packages it usually means it’s not going to be around long.
  • Rochester I recently test drove the Maverick and can confirm your pros & cons list. Spot on.
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