General Motors Puts Stop-Sale & Recall On Chevrolet Cruze Due To Axle Failure [W/ Full Text]

Phillip Thomas
by Phillip Thomas

Last weekend, Chevrolet issued a stop-sale 2013-2014 Chevrolet Cruze equipped with the 1.4L turbo-four with no initial reason for the action. A stop-sale is an order given by a manufacturer to dealers to cease the sales of a specific model of car to repair a problem. It can be anything from minor quality issues, up to major mechanical maladies. While not an uncommon event, this comes on the heels of a tidal wave of expanded recalls and investigations centered around the maligned Delta-Platform cars. TTAC was able to obtain a copy of the stop-sale notice for the B&B, which pinpoints the failure to the front-passenger half-shaft not meeting GM specifications, with the half-shafts possibly fracturing as the result.

It is notable that this is the second time the Cruze was recalled for this exact issue last September. In GM’s letter to the NHTSA on September 23, 2013, GM noted the response time from the initial reports in July of 2013 to the initial stop-sale and recall in September of 2013 after receiving field report of the half-shafts breaking. GM found that poor quality control from the parts supplier lead to micro fractures inside the shaft. It’s unknown at this time why GM has again initiated this recall, but GM plans to release a full chronology in two weeks.

Below is a full text copy of the current stop-sale notice to dealers, and a partial copy of the recall letter which details the failure; the portion of the document left it is merely repair instructions for the technician.

GM CUSTOMER CARE AND AFTERSALES


DCS3173


URGENT – DISTRIBUTE IMMEDIATELY

Date: March 28, 2014

Subject: 14079 – Safety Recall — Stop Delivery Until Safety Recall Has Been Performed On Vehicle


Front Axle Right Half Shaft Fracture

To: All Chevrolet Dealers

Attention: General Manager, Service Advisor, Service Manager, Parts and Service Director, Parts Manager, New Vehicle Sales Manager

General Motors is announcing Safety Recall 14079 today. Please see the attached bulletin for details.

Vehicles involved in this recall were placed on stop delivery March 27, 2014. Once the service procedure contained in the bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.

Customer Letter Mailing


The customer letter mailing date has not yet been determined.

Global Connect (GWM)


The “Investigate Vehicle History” (IVH) screen will be updated week of March 24, 2014. A list of involved vehicles in dealer inventory is attached to this message. Please hold all warranty transactions until the VIN appears in IVH.

Campaign Initiation Detail Report (CIDR)


The CIDR will be available in the near future.

END OF MESSAGE


GM CUSTOMER CARE AND AFTERSALES

And, finally, the recall report. Full text with photos detailing how to diagnose whether or not your Cruze has the defective half-shaft is here.

PRODUCT SAFETY RECALL

SUBJECT: Front Axle Right Half Shaft Fracture

MODELS: 2013-2014 Chevrolet Cruze Equipped with 1.4L Turbo Engine (LUV)

CONDITION

General Motors has decided that a defect which relates to motor vehicle safety exists in some 2013-2014 model year Chevrolet Cruze vehicles, equipped with a 1.4L turbo engine (LUV). The interconnecting tubular bar on the front right axle half shaft on some of these vehicles may not meet GM specification and could fracture and separate. If this occurs while driving the vehicle, steering and braking control would be maintained; however, the vehicle would lose power to the wheels and would coast to a stop. If a vehicle with a fractured half shaft is parked on an incline without the parking brake applied, the vehicle could move unexpectedly, resulting in a possible crash or injury to pedestrians.

CORRECTION

Dealers are to inspect and, if necessary, replace the half shaft.

[…]

Phillip Thomas
Phillip Thomas

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  • Turboprius Turboprius on Apr 01, 2014

    Toyota was just put on probation. Will GM be as well? Just saying.

    • See 4 previous
    • Shaker Shaker on Apr 02, 2014

      @PrincipalDan Seven years of college down the drain - might as well join the f#%^g Peace Corps! Out of sequence ;-)

  • 28-Cars-Later 28-Cars-Later on Apr 01, 2014

    One of three things IMO, (1) the half shaft is the same across all drive trains and it was discovered it could not handle the turbo motor well, (2) the half shaft on the turbo is different than the NA models and it was discovered to not be up to spec, (3) Half shaft is the same across all, is not up to spec, and will be recalled on all models of Cruze in the near future.

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  • Jalop1991 What is this "dealer" thing Ford speaks of?
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