OnStar Glitch Causes GM To Halt Sales Of Certain Models

Derek Kreindler
by Derek Kreindler

A software glitch in the OnStar system caused GM to halt sales of certain models, including the brand-new Cadillac ATS.

Some 60,000 vehicles were affected by the glitch, which prevents OnStar’s crash notification system from notifying their call center in certain collisions that don’t trigger the airbags. Among the cars affected are the 2013 Chevrolet Equinox, Cruze and Volt, the Cadillac XTS and ATS, the 2012 Cadillac SRX , the Buick Verano and the GMC Terrain.

According to Automotive News, GM sent a memo to dealers telling them to “stop the delivery” of affected vehicles, and that the issue would be cleared by late September. Most vehicles can be fixed via a remote software flash, however some cars require a manual upgrade performed at the dealer.

Derek Kreindler
Derek Kreindler

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  • Acuraandy Acuraandy on Sep 08, 2012

    'GM sent a memo to dealers telling them to “stop the delivery” of affected vehicles, and that the issue would be cleared by late September.' Sounds more like code for: 'well, we can't sell them anyway, so lets blame it on MoronStar'. Other than trucks, I have yet to meet someone 20-30 years old of means who would even CONSIDER a neo-GM of any brand. The bailouts have alienated an entire generation of buyers, SINCE WE HAVE TO PAY FOR THIS MALINVESTMENT.

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    • 28-Cars-Later 28-Cars-Later on Sep 09, 2012

      @Volts On Fire Well played Volts on Fire... hate Daewoo and hate RenCen/DotGov for pushing it in North America.

  • Oboylepr Oboylepr on Sep 08, 2012

    More Bovine excrement from GM. It's just not credible that such a problem should require this kind of action unless the onstar was causing an accident as opposed to reporting it. One has to take any statement this lousy company makes with a whole salt mine! Of course the GM apologists will just lap it up.

  • Zackman Zackman on Sep 08, 2012

    I'm happy that TTAC reports on stuff like this. Of course, I don't read all of it, but this one, since I have On-Star, I'm naturally interested. I'm happy my car isn't affected, but if I was buying a new car that is affected and if I had to wait a few weeks - well, it'll be interesting to see how many customers are willing to wait or will move on to something else. For the record, we checked out and test-drove a LaCrosse and really liked it, but I decided I liked the Chevy better.

  • Mike Kelley Mike Kelley on Sep 09, 2012

    Speaking of Government Motors, here is a very interesting article about the loose credit that is being used to make the bailout look "successful". I love this line: "It’s amazing how many cars you can sell when you aren’t worried about getting paid." http://www.theburningplatform.com/?p=40182

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